Luis Abraao Email & Phone Number

With over 8 years of experience in IT systems support and development, I am a knowledgeable IT Operations Lead at RBKC, overseeing IT support operations for 1600+ users at WCC and RBKC. I hold the APM PMQ, Agile Product Owner and ITIL v4 quals, adding to a strong background in managing IT teams, Business System Support and Agile delivery.I lead a highly collaborative and engaged team of direct reports and external consultants, to maintain great levels of service and customer satisfaction. My core competencies include product management, project management and continuous improvement, leveraging LEAN Six Sigma principles and data-driven insights from key tools like ITSM systems, Jira and Azure DevOps.

Listed skills include Project Management, Change Management, E Learning, Management, and 6 others.

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  The University Of Glamorgan

  Ba (Hons)