Lacee Shepard Email & Phone Number

Portland, OR, US

Seattle, Washington, United States

Seattle, Washington, United States

• Resolve conflicts and negotiate successful solutions with internal and external stakeholders.
• Build and execute strategies for concurrent projects to meet established deadlines.
• Provide clear direction to internal and external teams, setting expectations and due dates for deliverables.
• Identify gaps across projects and strategies and recommend resolution methods.
• Document project requirements, processes, and procedures. Schedule and facilitate project meetings.
• Organize and facilitate corporate donations.

Detroit, Michigan, United States

• Coordinated with internal stakeholders to ensure messaging was consistent across all marketing channels.
• Supported outreach efforts through in-person community engagement.
• Wrote, edited, and distributed press releases and media alerts to promote company initiatives, while managing all media inquiries.
• Employed effective verbal and written communication skills to communicate with all levels of the organization.
• Developed and managed content for websites, blogs, newsletters, and social media channels to drive engagement and establish a consistent brand voice.
• Increased brand awareness via social media management and SEO integration on digital channels.

Detroit, Michigan

• Monitored social media channels and identified opportunities to improve customer experiences.
• Created messages, position statements, and other corporate communications based on the company's objectives.
• Managed online discussions and responded to user comments, concerns, and questions.
• Collaborated with cross-functional teams to ensure the successful execution of client cases.

Livonia, Michigan, United States

• Developed strategies to improve public awareness of the organization's mission or goals by leveraging existing relationships with influential individuals.
• Prepared reports, client proposals, and marketing collateral by translating complex details into understandable graphics and written text.
• Designed and developed new website pages based on company needs.

Detroit, MI

• Engaged customers through online chat tools to provide information about products and services.
• Acted as a liaison between customers and local dealerships to arrange services and sales assistance.
• Communicated large-scale marketing efforts directly to customers.
• Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
• Provided personalized customer support that translated into dealership sales leads.
• Logged information about customer support interactions by inputting data into company systems.

Online

• Wrote and edited text for grammatical correctness, clarity, and tone.
• Revised and proofread existing content for quality.
• Ensured each article was presented with authenticity and creativity to engage readers.
• Liaised with subject matter experts to develop and refine content.
• Conducted online research to obtain relevant information and materials.

Lansing, MI

• Wrote press releases and other media communications to promote client wins.
• Responded to requests for information from local media and designated the appropriate spokesperson and information sources.
• Engaged players through online forums and emails to understand and anticipate customer service needs.
• Provided account information to customers and explained policies and customer rights.

Master Of Arts - Ma, Strategic Communications

Bachelor Of Arts (Ba), Journalism