Charged with providing comprehensive leadership for clinical and clerical team members in support of a high volume, multi-specialty practice operation. Oversee all department functions related to scheduling appointments, care coordination and authorization management, registration, and revenue cycle functions. Place a strong emphasis on patient satisfaction and clinical outcomes by monitoring operating margins, budget details, and clinical workflow in close collaboration with the Physician Co-Leader and Clinical Supervisor. On-board and train new employees, and continue to conduct yearly reviews to note opportunities for growth and improvement.Key Accomplishments:• Played a key role in transforming a Tier 3 rated clinic into a Tier 1 clinic.• Transitioned clinic through 5S standardization and Epic (Encompass) implementation in 2017.• Worked closely with various members of the organization to create an operation that drives progress and achieve goals across KPIs, including revenue, patient satisfaction, employee engagement, and quality of care.• Ensured compliance with applicable regulatory, licensing, and accrediting agency standards as well as applicable state and federal laws.

Optimized daily operations of the office through efficient management, prioritization, and scheduling of surgical procedures, diagnostic testing, and other services across various departments with both internal and ancillary providers. Completed referrals, obtained authorizations, and reviewed insurance coverage with patients. Key Accomplishments:• Served as office Representative for the CHS Morale Committee tasked with measuring and boosting staff morale. • On-boarded new hires and enhanced customer service through efficient training methods.