Serve as the client main point of contact for assigned casesAssume role of Project Manager for assigned Enrollment Solutions dealsWork closely with Client Manager (CM) to understand all dynamics of client engagementLead implementation call content for Enrollment Solutions independently or in coordination with Client ManagerInternal project manager for relevant delivery scope, ensuring timelines met and delivery on track (coordinates with technology, communications, the Enrollment Counselors, field, etc)Work closely with Client Manager on content for weekly call agendas and items of escalationDaily project management throughout the program life cycleDefining the program governance controlsPlanning the overall program and monitoring the progressManaging risks and issues and taking corrective measurements, discussing resource options with DCSCoordinating the projects and their interdependencies; internal and externalManaging and utilizing resources across projectsManaging stakeholders' communicationAligning the deliverables (outputs) to the projects goals with the aid of the CM and DCSManaging the main project plan

Recruited internally to lead projects increasing district performance and scaling for growth in one of the largest school districts nationwide. Led multiple projects, identifying and overcoming barriers to implementation, responding promptly to all stakeholders’ needs and concerns. Led 3 cross-functional teams with over 70 members total. On-site project manager and team leader for the Digital Curriculum Leadership initiative, an ambitious professional development program focused on elevating technological performance. Analyzed and overcame obstacles to project timelines and deliverables as project team leader for Math and Science Curriculum Mapping. Recalibrated project timelines and resources to ensure workflow in response to external changes. Liaised with senior management and project team members to align perspectives and elevate collaboration.

Delivered exceptional hospitality for multiple events on property and off-site for our Guests interpreting BEO's to bring ideas to life. Performed various duties based on business need including: serving, bartending, canapé passer, food runner, buffet, bride and groom attendant, set-up, striking, and transportation.Provided world-class service in a fine-dining environment to our Guests while representing the Biltmore brand. Remained up to date on all Biltmore band of wines and gave recommendations based on correct parings.

Planned and coordinated events for K-12 outreach within the University setting, remaining the key point of contact on event daysCommunicated events via Marketing Campaigns and Social Media Partnered with other departments to create STEM related events and summer camps using BEO's and other software to provide event logistics.Managed a group of university student STEM ambassadors

Experience over the span of 8 years with Walt Disney Parks and Resorts including College Program Intern, full-time, seasonal, and part-time roles within the time frame. Part-time role serving alcoholic beverages to Guests while upholding the Disney brand at Banana Cabana poolside bar at Caribbean Beach Resort. Full-time safety professional at Crescent Lake region and Typhoon Lagoon in aquatics as a lifeguard, making sure to assist Guests when needed. College Program diversity within roles of retail (Mouse Gear) and quick service food and beverage (Electric Umbrella) at Epcot learning the keys to Disney service and how to interact with Guests.

-Inbound customer service support in a call center setting
-Handled customer inquiries related to statements, payments, allocations, and credit -Managed multiple accounts with clients for business travel purposes
-Inbound and outbound communication maintaining a positive relationship with clients