I am a target-driven leader and operational strategist with a reputation for achieving results against objectives, renowned as an energetic, hands on inspirational manager who focuses on enabling staff to fulfil their potential and add value to organisations. A consummate brand ambassador with a niche mix of senior leadership experience in multiple sectors.Expertise in process optimisation, improvement and implementation and extensive experience in major transformation delivery.I have a passion for delivering excellence through unparalleled focus on impeccable customer service, driven by exceptional people management and training. A desire to lead a winning team and create a culture that is empowering, fun and inclusive, whilst remaining compliant and always keeping the customer experience at the forefront of all activity. A resolute problem-solver with a proven track record of identifying opportunities that support growth, transformation, scalability, drive efficiencies and achieve measurable improvements. With a determined focus to deliver at pace to enable benefits realisation.Possesses 18 years worth of cross industry expertise (Automotive/Retail and IT) in leadership roles (both B2B and B2C), with a key common denominator of providing transformation successes that support overall sector growth and value propositions that outperform competitors and deliver outstanding, measurable results.