Lacey Hewison Email & Phone Number

Sunderland, GB

Fareham, Hampshire, GB

Newcastle Upon Tyne, Tyne And Wear, GB

London, England, GB

• Defined and implemented specific strategy and business plan for garage network growth and optimisation of both the network and associated revenue streams
• Built and managed relationships with multiple key partners in the aftermarket arena
• Defined and executed a full business process review with reporting mechanisms
• Member of Executive Management Team.
• Responsible for all driver and garage interactions through management
• Developed business wide strategies for growth and transformation, based on a structured and analytical approach to solving complex business problems - including the required partners to deliver

• Developed long-term strategic plans to drive improvements within the retail organisation, slash inefficiencies, increase sales densities and deliver cost savings based of the results of analysis
• Created and implemented long term strategic plans to support the drive for improvement and required efficiency delivery
• Management and introduction of real time reporting to track progress and actual change improvement
• Delivered change efficiently as possible, and ensuring personnel possess the knowledge and capabilities to adapt to changes
• Achieved efficiency improvements and cost savings of approx. £2M annually by overhauling Supply Chain processes
• Implemented new Facilities Management and Property Management supply chains, and implementing a new Finance House for Retail Operations

• Responsible for major Business Growth and Transformation project with a budget of circa £15m
• Delivered 21 new fully operational sites within 24 months, including the Head Office relocation, completing all project requirements in line with budget limits
• New sites varied from New Build/Ground Up to major refurbishmentprogrammes
• Managed a portfolio of over 100 properties in the UK and ROI, ensuring all services met the requirements of users and the organisation
• Managed annual property and facilities operational revenue budgets of approx. £8M across the UK portfolio, and managing all Capex project budgets of approx. £24.5M
• Managed all contractors and suppliers, and ensuring operations were delivered in line with time parameters

• Delivering 20 new sites within 24 months including the Head Office relocation, completing all projects in line with budget limits
• Liaising with stakeholders to provide project updates and progress reports, and producing branch-specific budget and construction project plans
• Managing property development and refurbishment contracts, and managing all aspects of the planning permission process
• Designing property layouts, maximising space to ensure optimal levels of efficiency and value for money

Darlington, GB

• Providing a consultancy service in regards to the design, tender, planning and implementation of a 500-user unified communication contact centre

GB

• Leading the delivery of unified communication solutions and VoIP telephony solutions, ensuring completion of all projects in line with time and budget parameters
• Employing aspects of the Prince2 methodology to deliver a tried and tested approach to activities, and collaborating with the BID team to produce tender documentation
• Liaising with and supporting stakeholders and their project boards, and providing updates on progress

Issy-les-Moulineaux, Île-de-France, FR

• Ensured effective use of the site/service area structure while reporting on opportunities to maximise occupancy levels and eliminate inefficiencies
• Managed the Service Delivery team, leading change management processes, and controlling expenditure
• Successful implemented ‘Your Deal’ a new service accreditation process within service operations in North Tyneside Contact Centre
• Completed 3 full contact centre site moves with resiliency communication implemented
• Completed service restructure/ratio alignment to assist in the 24/7 Convergys (Offshore Contact Centre) implementation
• Launched Pay Monthly tariff refresh systems into service operations

Mba, Business Management And Operational Strategy

Bsc 1:1, Psychiatric Nursing

A Level, English Language, English Literature, Psychology, Ethics, Sociology