Lacey Irby Email and Phone Number

• Drive product vision and go-to-market strategy• Experience leading and project-managing multiple replatform efforts• Work with cross-functional teams spanning Product Management, Engineering, UI/UX, Sales, Customer Support,Finance, Marketing, Services, third-party partners and contractors along with the Executive suite• Engage and collaborate with customers, including multiple Tier 1 retailers spanning sporting goods, pharmacy,convenience, electronics and grocery industry verticals• Create strategic partnerships with key accounts and engage throughout the design thinking and SDLC processes• Develop solutions to problems by collaborating as needed across regions, product areas and functions• Experience dealing effectively with ambiguity and understanding multiple workstreams and dependencies • Manage multiple priorities and understand tradeoffs to determine optimum solution for customers• Analyze data and provide decision-making support around findings to ensure optimal solution

Lead Cognos Developer/Business Analyst for Harte Hanks supporting IBM Cognos 8.4 and 10.x environments; Provided Cognos reporting and analysis across multiple data sources to Unified Contact Center users and an external client; Delivered insight to users on performance relative to forecast, goals, and contractual metrics; Collaborated with DBA to determine Data Warehouse model enhancements; Validated Cognos Data Warehouse structures in development, test, and production environments; Gathered reporting requirements from a plethora of end users and various teams: Unified Contact Center, Fulfillment, Financial, Account, Workforce Management, Client Services, and Business Intelligence; Established project/reporting specifications based on user input; Troubleshot errors related to Cognos reports and various studios; Monitored and optimized daily data warehouse import process; Acted as an advocate for Cognos tools and data integrity; Created and maintained active reports, dashboards, scorecards, prompt reports, emailed reports, list/crosstab/graphical reports using conditional formatting/blocks/layout, variables, parameters, and branding; Created static, prompt, and interactive reports to be emailed, posted to MS Sharepoint sites, viewed in Cognos Connection, or burst to users; Implemented dynamic report layout based on user’s report output selection; Configured user-specific default Cognos view using portal pages and design; Minimized reporting impact to Data Warehouse through query optimization; Conducted report author and end-user training for Cognos DB Tables and Query Studio; Conducted Cognos Developer training for teammates; Successfully migrated from Cognos 8.4 to 10.1.1, Cognos 10.1.1 to 10.2, and Cognos 10.2 to 10.2.1 FP1; Created Dynamic Cubes with date hierarchy; Created and utilized audit database reports to optimize performance and end-user experience

As President and Captain of Texas Pom, I collaborated with my coaches, leadership structure, and teammates on a daily basis. I managed our three weekly practices, and led my teammates as we cheered at university sporting events. We cheered at football games, as well as men's and women's basketball games and tournaments. Cheering for The University of Texas at Austin allowed me to act as an ambassador for my school, as well as enhance my leadership skills.