Lacey Lloyd, M.A. Email & Phone Number

• Developed and updated a wide range of customer resources, including job aids, how-to guides, and instructional videos using Camtasia, Snagit, and Vyond• Curated and managed 200+ assets for three different customer support websites• Developed Internal Knowledge Bases, collaborating with cross-functional teams to prioritize and ensure the accuracy of critical content• Spearheaded the creation, maintenance, and distribution of customer-facing documentation, streamlining processes for timely distribution to over 10,000 customers monthly• Partnered with executives to craft and implement customer communication strategies• Coordinated and hosted Zoom webinars for up to 100 participants at a time• Traveled to and delivered over 100 interactive training sessions• Conducted on-site evaluations of potential new contract trainers, contributing to the selection of high-quality training personnel• Designed and distributed customer satisfaction surveys, using feedback and performance metrics to monitor and enhance training effectiveness• Partnered with subject matter experts to identify training needs and develop learning solutions• Monitored and evaluated training effectiveness through participant feedback, providing actionable insights to improve future programs

Las Vegas, Nevada, United States

• Led over 100 training sessions using the train-the-trainer model, ensuring client understanding of software systems and solutions for effective implementation• Maintained clear and consistent communication with clients and internal teams, facilitating smooth software adoption• Created an inclusive training environment, fostering engagement and empowerment among all participants

Las Vegas, Nv

• Delivered over 400 virtual learning sessions, using platforms such as Zoom and Google Meet• Facilitated technical and soft skills lessons, adapting content for diverse learning styles to ensure engagement and success• Facilitated diverse learning sessions (virtual, in-person, and blended)• Designed comprehensive instructional materials, including slide decks, videos, and job aids, improving learning outcomes• Developed and maintained multiple online learning courses in Canvas LMS• Leveraged data analytics within the LMS to track user engagement and continuously refined learning solutions based on feedback• Managed multiple projects, ensuring timely delivery and adherence to quality standards

Master Of Arts (M.A.), Educational Multimedia, 4.0

Learned about computer technologies' educational, creative, and technical aspects to design, create, and present scholarly and training.

Bachelor Of Arts (B.A.), Criminal Justice

Learned to relate intellectual issues and practitioner perspectives to the challenge of crime in a free society.

Multiple Subject Teaching Credential, Elementary Education And Teaching, 4.0

Learned how to provide quality instruction, embrace local and global challenges, inspire innovation, and work collaboratively to improve.