Lacey Mcdonaugh Email & Phone Number

Duluth, Georgia, United States

• Trained, mentored, and supervised 8 new hires to date throughout their 90 day onboarding period, in addition to holding regular 1-1 training sessions with other members of the bookkeeping department
• Review client accounts and financial reports for accuracy and tactfully provide feedback and additional training to team members when necessary
• Utilize Quickbooks to prepare balance sheets, profit and loss, and other financial reports on a monthly, quarterly, and annual basis for multiple clients
• Reconcile bank accounts and credit cards and correct discrepancies as needed
• Form professional relationships with clients and respond to account questions and requests for information

• Contacted provider offices via phone or email to request copies of medical records and schedule reviews
• Identified and coordinated the ideal method of retrieval for each office based on the needs of the staff
• Input data into computer programs with speed and accuracy
• Communicated and interacted effectively with peers, management, and clients
• Adhered to all company and legal guidelines and maintain standards of HIPPA security
• Trained and coached individuals to learn and implement job roles and expectations

Atlanta, Georgia

• Responsible for going door-to-door within a specific territory, and engaging in conversation with business owners to sell Ooma Office
• Learned fundamental sales and marketing techniques and applied them in the field daily
• Planned and scheduled door-to-door routes and tracked customers and sales
• Explained competitively priced service plans to customers, as well as the benefits and savings associated with this service
• Asked potential customers questions to ascertain their needs, and to recommend the correct service for their business
• Filled in forms with customers, ensuring the confidentiality of private customer information

• Annual Sales Volume: $500,000 - $650,000 (Copy Center)
• Brought copy and print center from a $3000 deficit through effective relationship sales tactics, to beating their annual sales goal in a three-month time frame
• With a focus on building strong customer relationships, customer retention improved by 15%
• Consistently provided excellent customer service by being attentive to customer needs and recommending the best options for their projects or print orders
• Worked with a culturally diverse team and customer base – formed relationships and built comradery among associates

Duluth, Georgia

• Annual Sales Volume: $20 - $23 million
• Reduced department shrink by a full percentage point within the paint department
• Had the highest ranked sales in the electrical department for the district consecutively for six months out of 10 stores
• Directed and supervised 5 - 10 employees within department on sales, inventory management, merchandising, and customer service
• Established and implemented policies, goals, objectives, and procedures for the department
• Greeted and assisted customers and resolved on average 10 customer complaints per month regarding service and sales

Duluth, Georgia

• Led demonstrations and workshops designed to empower customers with the knowledge and skills to use products and materials to complete household projects
• Arranged and displayed merchandise for in store promotions to drive sales

Coursework Towards Masters Degree, Mental Health Counseling/Counselor

Bachelor'S Degree, Psychology

Activities and Societies: Alpha Omicron Pi (Vice President of Education), Omicron Delta Kappa, Psy Chi