Lacey Richards Email and Phone Number

Checking the health and safety of patients at risk for surgery. Preforming extensive health checks that include:- Blood Panels- ECG/EKG- Urinalysis- Full Vitals - Full Medical History Reviews- Family History- Registering patients- Scheduling patients - Insurance Authorizations- Processing referrals- Managing Clinic supplies & orders- Dropping charges

-Floated between specialties: General Surgery, Foot & Ankle, Gastrointestinal•Patient rooming•Assisting in procedures •Patient Vitals•HIPAA privacy •Cleaned and restocked patient rooms•EPIC charting, scheduling and orders

-Educate customers on the capabilities of our solutions so they can adapt them to their unique needs and see the value in continuing to use them.-Provide direct customer feedback to Product Management, acting as a partner for continued product improvement.-Facilitate and adapt delivery of solutions with the end goal of keeping customers satisfied.-Help define policies and procedures that optimize the customer experience.- Provide technical support and/or provide in-depth product training to customers.-Help customers plan and understand the best ways to utilize our solutions based on the customer's needs.-Place proactive calls to new customers to aid in product setup and evaluation and drive customer adoption.

- Helping to qualifying companies on their training and continuing educational needs, by reaching out and seeing what they are currently utilizing to see if I can expand their capabilities or make them even better.- Proposals, Admin, Scheduling & Packing Lists to move programs into motion.- Understanding the right needs for each person to get the proper training, by listening to their current challenges and help guide them into the next steps needed to accomplish their goals.- Fluent in all training offerings, such as Training Center Courses, Client Site Courses, Online Training (such as Rigging Engineering to Signal Person) Virtual Reality & Client Site Audits.- Understanding when Qualification, Certification or knowledge base is needed in job applications.

- Certified in Diamond quality.- Works with customers in a luxury industry and builds relationships for returning customers.- Maintains inventory and tracking of over 15 million dollars in company product.- Catalogues and secures daily transactions for company records and deposits.- Provides excellent customer service, which results in returning customer base.- Maintains a clean environment ensuring that each display is luxurious and presentable.- Keeps high averages for warranty sales.

- Built and maintained relationships with new and pre existing accounts. - Attended trainings and educated potential customers on products and services.- Traveled territory to fill the current and upcoming needs.- Sold, walk through crane and hoist inspections

- Responsible for managing and understanding customer’s needs by implementing trainings, product display programs and related customer incentives. - The responsibility as Territory Sales Rep was to drive volume and revenue growth while increasing profitability for EDI. - Consulted with buyers, owners, store management and sales associates to develop and implement selling strategies.- Responsible for managing, analyzing, and growing sales volume for local independent retailers and builder accounts throughout Oregon & SW Washington.

Sales and Marketing Consultant for Alpha Media Broadcasting.- Identified and acquired new accounts while still catering to existing client needs.- Increased digital sales for existing and new clients.- Built strong partnerships with both local direct clients and advertising agencies.- Developed sales and marketing strategies, copywriting, proposal writing and promotional planning.- Promoted sales of program sponsorships for featured events.- Managed and executed 360 degree marketing and co-branded campaigns.Kink 101.9 , FM NEWS 101 KXL, Sports 750 | 102.9 THE GAME, 98.7 The BULL, LIVE 95.5, WE 96.3, Freedom 970, Skype Live Studios

Finance of America Mortgage LLC. is Formerly Alpine Mortgage-As a company representative I directly built relationships with new & pre-existing referral partners.-Responsible for branding and growing company visibility in and around the community.-Stayed on top of the developmental needs of over 20 loan officers.-Served on several committees to help build the company brand, Such as; BIA Membership Committee as well as the Scholarship Committee. Also acted as the 2016 Director at Large for the Clark County Association of Realtors. -Stayed active in the community by attending events for EPICC as well as SWCA, which are local networking groups in the evenings. -Collaborated with Real Estate professionals to assist in developing and supporting customized campaigns to fit their individual needs.-Organized, coordinated and hosted industry specific events, designed to bring together our lenders with they're clients. These events have proved to be a great Segway, taking perspective clients and turning them into loyal customers.

-On a daily basis I was responsible for bringing in new clients, as well as employees. -Managed a step by step hiring process for employees.-Processed daily payroll for all employees.-Filling positions with the right people and even filling positions on short notice.-Maintained a clean healthy work environment for everyone.-Regular managed meetings and filled in at branches that may have been shorthanded.-Overcame daily obstacles for both employees, clients and coworkers.

-Scheduled, built and maintained relationships with home builders as well as retail customers. -Stayed up to date on new and transitioning products, by actively attending trainings and researching new product developments.-Qualified and understood customer needs, to get them the correct products for their individual lifestyles.-Tracked builder/customer projects and coordinated product delivery/install to ensure completion within projected timeline. -Able and trained to work in a construction environment; Going onto job sites for more detailed help by double checking measurements & specs. -Quarterly inventory analysis. -Helped with events, marketing & staying active in the community on behalf of DeWils.-Entered all sales orders and monitored them through the delivery or pickup process. -Trained new associates on product and operational procedures.-Maintained multiple builder/customer accounts.-Sold product warranties to customers; as a piece of mind option.

-Interviewed, hired and trained new staff; as well as monthly schedules for all employees. -Maintained a clean and safe working environment.-Kept up with inventory and stock on a daily basis. -Stayed up to date on book keeping & deposits.-Handled customer disputes by understanding their frustrations and finding the best way to resolve the situation for both parties.

Nationwide sales representative for our Golf cart and ATV Tires.-Attended nationwide trade events educating customers on upcoming products. -Maintained flexibility to travel to customers locations; to fill the current and upcoming needs and exceed their expectations-Built quality relationships with new customer’s, while maintaining relationships with valued existing customers.