Lacey Sampson Email & Phone Number

Las Vegas, Nevada, United States

Results-driven project manager with extensive experience overseeing 5-10 simultaneous customer onboarding projects. Skilled in scoping and drafting SOWs during the sales cycle, ensuring seamless transitions from sales to implementation. Proficient in using PHP for document automation in Formstack, as well as tracking project milestones and Time to Value targets in Wrike. Experienced in managing resource allocation for Implementation Support teams to drive efficiency and deliver successful project outcomes.

United States

Manage a team of integration project managers. Collaborate with partners to achieve integration evolution best suiting our mutual clients’ use cases. Report to C-suite and VPs about client challenges, partnership updates, and integration modernization.

Las Vegas, Nevada, United States

Managing integration partnerships, scoping new CRM API capabilities with the Sales Boomerang platform, client integration optimization, and managing client’s integration onboarding are some of my daily specialties. I work cross functionally with Product, CX, Engineering, and Support teams to provide clients and partners with integrated solutions to meet their growing expectations of our platform. Pre-sales solution engineering and demoing, post onboarding integration support, and customer retention strategy planning are additional tasks I support as an integration project manager.

Seattle, Washington, United States

I help customer enablement teams set up an LMS that will engage their customers, reduce their time to value, and optimize their analytics. We focus on the strategic MVP that will help them grow the customer education platform into a vital piece of their customer engagement. Onboarding customers, continuous release updates, support and how-to style courses, prospects, and internal employees all benefit from building an LMS into my client's ecosystem. I help strategize on how to set this up, how to attract users, ways to drive completion rates to industry highs, and managing the project so as to ensure the goals are met on time.

Bellevue, Washington

Working within a global team, I was responsible for managing the implementation project from the moment the sales agreement is signed until the support handoff call is complete. I managed projects for a team of 8 specialists and consultants ensuring each person's tasks relevant to the project timelines were completed efficiently. My tasks include tracking milestones, managing stakeholder expectations, hardware shipments, ensuring revenue forecasting is accurate, and that the implementation of Zenoti results in my client's revenue and customer engagement skyrocketing.

Chandler, Az

As the IT resource project manager, I enjoy creating and managing implementation timelines, scoping the project to ensure efficiency in the resource time, and consulting teams on workflow and SOPs. I serve as the subject matter expert in the integration of CampusLogic products to other systems the client utilizes within their network or cloud-based applications. I am consistently helping drive the implementation to the go-live phase by conducting weekly calls with the stakeholders of the project to configure, test, troubleshoot, and prepare the production Windows server. My goals are to ensure the project concludes as projected, everyone involved has a thorough understanding of the product and data flow, and to be available on short notice when a client is in go-live phase of the implementation.

Las Vegas, Nevada Area

Coordinating all aspects of a project for new and existing clients, I serve as the point of contact for the client before, during, and often after the project has been completed. I am responsible for proper forecasting of revenue based on resource availability and allocation. My daily tasks include prioritizing projects, educating clients on the implementation process and what they need from other vendors, keeping in contact with the onsite team, participating in customer demonstrations, and ensuring all SMS resources are leveraged appropriately for each project. I work closely with, IT Management, Project Managers, Spa Directors, and the SMS teams to ensure an implementation goes smoothly in all aspects.

Las Vegas, Nevada Area

As an integration specialist, I deployed, tested, and supported multiple software solutions across hosted and physical environments including Windows 2008, 2012, and 2016 servers.I was also primarily responsible for configuration and training of all interfaces within the SpaSoft library including PMS, CRM, Payment Card Interfaces, Online Booking and Mobile solutions, and other services or utilities. Most often, integrations utilized API XML or RS232 serial interfaces. I served as the subject matter expert for interface configuration and functionality. I would facilitate front end user training and management configuration sessions with spa management, IT, marketing and accounting representatives during the implementation.Internally, I served as escalation resource for the Professional Services department, helped with the creation and review of training and technical documentation, and assist in product demos or as a technical resource for kick off calls with clients.

Las Vegas, Nevada Area

As an application specialist, I was able to travel internationally to facilitate on-site configuration and training sessions with management and user groups on new and existing product functionality. I was responsible for maintaining the implementation timeline, updating documentation for the coordinating team, and adhering to PCI compliance. I assisted with special implementation projects including conversion projects, upgrade training, and database reorganization. I performed remote education sessions for clients to configure and maintain their software to best meet their business processes. Creating support cases via Salesforce for the clients with product issues or customization requests with supporting documentation was another responsibility.

Bachelor Of Business Administration - Bba

Associates