Administrator Mayo Clinic's Office of Experience Relationship Management to develop and execute XRM/CRM strategies across the Enterprise Practice, Education & Research. Rapid deployments of CRM software coupled with process improvement to improve care delivery, lower costs, and increase loyalty.

Program Director to Mayo Clinic's Center for Medicare and Medicaid Innovation (CMMI) Health Care Innovation Award. Responsible for directing this joint venture for the largest Health Innovation Award ($16 mil) awarded to Mayo Clinic transcending Intensive/Critical care technologies and workflows being implemented across five sites nationally. Responsible for multi- site operations that includes executive leadership consensus building and relationship management with Centers for Medicare & Medicaid Services. Overseeing commercial ventures emerging in product deployment and clinical best practice training. Program Director for Safety Learning System Multi-Center Collaborative to develop the next generation tool that will: 1) facilitate learning from all patients in any setting; and 2) identify common causes for process of care failures.Program Director for Mayo Clinic's Office of Customer Relationship Management portfolio to develop and execute CRM strategies across the Enterprise Practice, Education & Research. Rapid deployments of CRM software coupled with process improvement to improve care delivery, lower costs, and increase loyalty.Co-Investigator of CODE award from the Center For Innovation (2016) awarded to study & develop decision-aid tool for informed code status.

Building unique, academic research focus Project Management Office within Biomedical Statistics and Informatics from ground up; currently directing this growing office with 15 direct reports. Careful planning in staffing to workload demands on a weekly basis; planning ahead for training and mentorship needs of the staff. Developed training sessions for non-PMs; training in non-traditional settings such as Immanuel Saint Joseph in Mankato and in traditional PM settings for LaCrosse company Successful Projects prepping new PMs for their certification.Program manager to multi-site, multi-million dollar consortium grants with positive feedback from principal investigators and funding sponsors recognized at a national level at other institutions such as Group Health, Harvard, Northwestern, and Vanderbilt; and within the government circles at the National Health Genome Research Institute ($3.5M), National Cancer Institute ($1.5M) and Office of the National Coordinator for Health IT ($30M). Works with researchers at grant concept phase, through grant submission, grants management and successful conclusion with well-delivered projects on time and achieving outcomes with national recognition. Management of tasks with 150-200+ individuals reporting daily. Controls scope in an iterative research exploration environment; kept all projects under budget or where appropriate at cost, in addition to assisting to bring in additional dollars due to strategic planning and negotiations; ensured sponsor required deliverables are done on time and managed resources effectively.

Sr. Process & Planning Analyst, Human Resources, Mayo Clinic Led enterprise-wide workforce research conducting quantitative (Surveys) and qualitative (focus groups) efforts to assess employee satisfaction and process improvement opportunities. Restructured employee offerings to allow for more advantageous choices with lower operating overhead; implemented work-life balance programs to assist mothers returning to work that received recognition with awarded Minnesota work-life champion award for three consecutive years (2006-08). Managed cross-functional teams, fostering collaboration to ensure processes, systems, and reports meet needs with Mayo administrative leadership objectives. Communicated with customers, technical staff, external contacts/vendors, multi-site teams and Mayo leadership; using appropriate project management tools to set project scope/budget, manage design process, having a clear understanding of critical success factors and conform to institutional guidelines and processes. Established employee discount programs. Sr. Systems Specialist, Human Resources, Mayo Clinic Coordination of new applicant tracking system including build of new system and data-warehouse requirements. Project management of reporting projects operational and/or analytical reporting including leveraging a web delivery model; knowledgeable and experienced in the analysis, design, development and implementation of databases, functional system processes, reports and reporting applications. Provided user support and training for applications used throughout the Department. Responsible for maintaining user and system administrator documentation/ training manuals and routine communication. Conducted formalized training sessions. Provided systems support and maintenance. Proactively identified opportunities for process and/or system improvement.

H2 Foundation is a non-profit organization focused on healing healers - those individuals who dedicate their lives to helping others and are at high risk for compassion fatigue; many services are popping up around burnout and labor shortages but fall short to addressing the unique needs of humans who are wired for caregiving. Our work provides Hope and Healing towards Healing Resiliency backed by caregiver neuroscience and Christian foundations. Member of Minnesota Council of Nonprofits.

A spin-off out of Mayo Clinic's Entrepreneur Program, HBHS has emerged to provide a combination of data gathering, analytics, interpretation and data visualization tools & methodologies; we provide meaningful insights and knowledge for healthcare centers to prioritize their healthcare quality improvement initiatives to make a significant difference in lives of patients.

With Each New Morning Tide, A Fresh Start Arises. I approach all endeavors with a passion for learning and improving. I am passionate about helping others, freely sharing my experiences and not afraid to roll up my sleeves to dive into dirty work. Growing up, I had the great privledge of knowing my great grandparents and grandparents, as well as experiencing their departure and on the farm death was a part of life. With the sudden death of a death of a neighbor and stepping in to assist, I realized I had been given a special gift of compassion and 'know-how' from experiences during this time when others where paralyzed in fear and grief. I have blossomed in end-of life issues, mental health and community care.

Given the rapid pace of innovation in healthcare delivery and technologies, change management as well as healthcare delivery know-how are critical. Ongoing organizational improvement involves leadership, teamwork and problem solving. With 20 years of practical experience directly in the healthcare industry, I have a proven record navigating project complexities to improve delivery with less downtime all the while navigating the big picture of care, experience & costs. Guides Ingenium Telehealth in mission/vision /goals and differentiating from competitors. Formulates policies, procedures and evaluates performance. Building a growing start-up team / culture supporting clients on the road to the healthcare delivery of tomorrow. Advises & supports clients on new trends, program management, process improvement and change management.

Launched US Office. Global strategic plan leadership and project delivery of all USA based projects. Identified opportunities for Brandixi3 to leverage cross-program strengths to take advantage of new opportunities and to address organizational challenges. Reviewed performance against operating plans and standards. Lead, coached, developed, and retained Brandixi3’s teams with an emphasis on developing capacity in strategic analysis and planning and program budgeting. Managed and cultivated relationships with funders to secure and expand recurring revenue streams; growing business to $5M.