Lacey Kolarik Email & Phone Number

Traverse City, Michigan, United States

Customer service point of contact for dried fruit and cherry product company, workingwith distributors, brokers, and manufacturers - ranging from small local businesses tolarge national and international companies. Also handling consumer questions andcomplaints for retail line.Manage orders for a sales manager for bulk market segment, duties include order entry,monitoring inventory and production lead time, answering technical questions,providing supporting documentation, coordinating outbound shipments, resolvingcomplaints, and invoicing. Managing 20-30 orders at a time.Field inquiries and current customer questions to share information about products,availability, and pricing.Established rapport with current customers by listening to their needs, buildingknowledge of product usage, and tracking buying behavior.

Grand Rapids, Michigan

Resolved pricing-related issues over phone with corporate storesReconciled invoices from DSD vendors to ensure accurate pricing and paymentSet up new items and promotions such as ads, TPRs, allowances, and other productmaintenance from category management team within a strict deadline using JDA CTHQand ExcelFamiliarity with DunnHumby data through pricing department meetings overperformance and strategy

Cadillac, Michigan

• Responsible for making a variety of products for promotions and drive deli sales, helped increase sales by 5%• Managing time to get multiple tasks done in a timely manner • Record temperatures and cleaning logs

Kalamazoo, Michigan

• Assisted store manager with weekly ordering by reviewing purchase trends and future forecast • Responsible for providing customers with a great experience• Reorganized workspace and worked to make operations more efficient

Kalamazoo, Michigan

· Resolve customer issues over the phone · Sell other PNC products and services that best suit the customer · Assess customer’s financial wellbeing after resolving issue

Kalamazoo, Michigan

· Stocking visually appealing displays· Responsible for accurately accounting money · Satisfying customers in a fast-paced environment · Working with a team to maintain an efficient and fun atmosphere

Bachelor’S Degree, Food And Consumer Package Goods Marketing, 3.1

Activities and Societies: Food Marketing Association, Sales and Business Marketing Association, and American Marketing Association

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities

High School, General Education, Interest In Art And Design

Activities and Societies: Drama Club, Woodshop Club, Photography Club, and Art Club