Lacey Mayfield Email and Phone Number

Managed Daily Operations: Oversaw the day-to-day operations of the MedSpa, ensuring a smooth and efficient workflow.Staff Supervision: Recruited, trained, and supervised staff, fostering a positive and productive work environment.Customer Service: Maintained high levels of customer satisfaction by addressing client inquiries and resolving issues promptly.Appointment Scheduling: Coordinated appointment bookings, ensuring optimal use of staff and… Show more Managed Daily Operations: Oversaw the day-to-day operations of the MedSpa, ensuring a smooth and efficient workflow.Staff Supervision: Recruited, trained, and supervised staff, fostering a positive and productive work environment.Customer Service: Maintained high levels of customer satisfaction by addressing client inquiries and resolving issues promptly.Appointment Scheduling: Coordinated appointment bookings, ensuring optimal use of staff and resources.Inventory Management: Monitored and managed inventory of spa products and supplies, ensuring availability and timely restocking.Policy Implementation: Developed and enforced office policies and procedures, ensuring compliance with company standards.Vendor Relations: Managed relationships with vendors and service providers, negotiating contracts and coordinating deliveries.Marketing and Promotions: Assisted in planning and executing marketing campaigns and promotions to attract and retain clients.Client Records: Maintained accurate client records and ensured confidentiality of sensitive information.Facility Maintenance: Ensured the cleanliness and maintenance of the facility, coordinating repairs and improvements as needed.Technology Integration: Implemented and maintained office software and systems to streamline operations and improve efficiency. Show less

As an Independent Consultant at Ambit Energy, I leveraged my sales and customer service skills to sell residential and commercial electricity plans to a diverse customer base. Working from home, I effectively managed my time and utilized digital tools to reach potential clients and close sales.Sales and Customer Acquisition:- Identified and engaged with potential customers through various channels, including online marketing, social media, and referrals.- Conducted thorough… Show more As an Independent Consultant at Ambit Energy, I leveraged my sales and customer service skills to sell residential and commercial electricity plans to a diverse customer base. Working from home, I effectively managed my time and utilized digital tools to reach potential clients and close sales.Sales and Customer Acquisition:- Identified and engaged with potential customers through various channels, including online marketing, social media, and referrals.- Conducted thorough needs assessments to recommend the most suitable electricity plans for residential and commercial clients.Administrative and Organizational Skills:- Managed all aspects of the sales process, from initial contact to contract signing and follow-up.- Maintained accurate records of client interactions and sales activities.- Utilized digital tools and platforms to track progress, manage schedules, and ensure timely follow-up with prospects.Marketing and Networking:- Developed and executed marketing strategies to generate leads and increase brand awareness.During my time at Ambit Energy, I honed my ability to work independently, manage my time effectively, and achieve sales targets. My experience in sales and client management further developed my communication and negotiation skills.Transition Back to MedSuite at Castle Hills:In December 2021, I was offered the opportunity to return to MedSuite at Castle Hills to work for Dr. Tharoo. Given my previous experience and familiarity with the practice, I was able to seamlessly reintegrate into the team and resume my responsibilities as the Front Desk Coordinator, then was promoted to Office Manager. My time at Ambit Energy equipped me with enhanced sales and customer service skills, which I brought back to MedSuite to further improve client interactions and operational efficiency. Show less

- Managed daily operations of the MedSpa, ensuring smooth and efficient workflow.- Supervised staff, fostering a positive and productive work environment.- Coordinated marketing efforts to promote MedSpa services and increase client engagement.

Assistant to Dr. Manning. -Travels with physician to assist him during clinics-Prepares patients for examinations-Assists physician with outpatient surgical procedures-Calls prescriptions in to pharmacies/processes prescription refills-Preparing Patients for X-Rays-Schedules procedures, and addresses patient's medical questions-Orders Lab Tests-Maintaining the Confidentiality of Patient Information

-Welcomes patients and visitors by greeting in person or on the telephone; answering or referring inquiries.-Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.-Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays.-Comforts patients by anticipating patients' anxieties; answering patients'… Show more -Welcomes patients and visitors by greeting in person or on the telephone; answering or referring inquiries.-Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.-Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays.-Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.-Maintains patient accounts by obtaining, recording, and updating personal and financial information.-Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.-Protects patients' rights by maintaining confidentiality of person and financial information. Show less

-Welcomes patients and visitors by greeting in person or on the telephone; answering or referring inquiries.-Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.-Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays.-Comforts patients by anticipating patients' anxieties; answering patients'… Show more -Welcomes patients and visitors by greeting in person or on the telephone; answering or referring inquiries.-Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.-Keeps patient appointments on schedule by notifying provider of patients' arrival; reviewing service delivery compared to schedule; reminding provider of service delays.-Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.-Maintains patient accounts by obtaining, recording, and updating personal and financial information.-Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.-Protects patients' rights by maintaining confidentiality of person and financial information. Show less

• Acting liaison between Independent Physician Association, Provider community, and health plans• Effectively communicate with Physicians and staff daily, focused on building provider relationships• Perform Quarterly Division meetings for review of financials, quality standards and initiatives• Acting point person for oversight and resolution of Provider claims and billing issues• Conduct monthly analysis of Financial and Utilization Data• Review cost performance for… Show more • Acting liaison between Independent Physician Association, Provider community, and health plans• Effectively communicate with Physicians and staff daily, focused on building provider relationships• Perform Quarterly Division meetings for review of financials, quality standards and initiatives• Acting point person for oversight and resolution of Provider claims and billing issues• Conduct monthly analysis of Financial and Utilization Data• Review cost performance for Providers and Physician Associates within specialty care divisions• Maintain financial awareness of monthly performance budgets to identify and analyze negative trends• Execute final preparation, distribution, collection, and audit of performance/Quality Measures• Review/monitor current quality standards to ensure targets are being achieved, including Pay for Performance, Medicare Advantage STARS rating and ACO Quality standards• Ability to accurately and successfully explain quality standards related to: PQRI, HEDIS, and STARS• Identification and resolution of orientations and training needs• Perform onsite education and support, including assessment of needs and presentation of Provider manuals• Support of provider network to finalize, distribute and retrieve provider contacts and credentialing information • Promote company initiatives including: — proprietary Medicare advantage plans, proprietary health information data exchange programs and pioneer accountable care organization material Show less

• Cold Calling• Marketing/Social Media Marketing• Consulted customers on individual needs• On site product demonstrations

• Open files for new cases• Maintain calendar• Draft pleadings• Perform variety of clerical duties pertinent to the firm

• Greet visitors• Open files for new cases• Maintain calendar• Process incoming/outgoing mail• Draft pleadings• Received callers, determined nature of business, and directed callers to destination• Made future appointments and answered inquiries• Performed variety of clerical duties and other duties pertinent to the firm

• Dropped off/picked up dry cleaning• Personal shopping• Made bank deposits• Other various duties

• Answered incoming calls• Data entry• Payroll• Created and maintained company website• Performed HR duties• Marketing• Managed staff of 15-20• Created fall curriculum for 213 students• Greeted and welcomed customers, children and staff• Scheduled shifts• Accounts Payable/Receivables