Lacey Rowan, Msw Email & Phone Number

New York, New York, United States

• Trains new team members on day-to-day customer service operations and conducts ongoing additional skill trainings for existing team members in addition to Analyst responsibilities

New York, New York, United States

• Evaluates and underwrites residential and corporate lease guarantee applications to determine default risk, premium, and collateral amounts, and assesses renewal applications utilizing past performance
• Oversees and manages accounts by corresponding and coordinating with landlords, real estate agents, and renters to process applications, finalize contracts, and drive revenue
• Conducts daily quality assurance audits for a team of 15 to 25 people to ensure ensuring adherence to policies and service-level agreement (SLA) metrics are met and exceeded; utilizes QA data to identify gaps in.
• Serves as the team point of contact for intra- and inter-departmental day-to-day operations and escalations; assists in the ongoing training of team members; manages and maintains key cross-departmental databases

New York, New York, United States

• Evaluates and underwrites residential and corporate lease guarantee applications to determine default risk, premium, and collateral amounts
• Corresponds and coordinates with landlords, real estate agents, and renters to process applications, finalize contracts, and drive revenue

Charlotte, North Carolina, United States

• Served at two locations of the Novant Health Michael Jordan Family Medical Clinic
• Conducted financial assistance interviews and assisted patients through the application process
• Assessed patients’ social determinants of health and completed essential referrals to community organizations for various resources including transportation, medication, food, and comprehensive healthcare services
• Participated in Integrated Behavioral Health Scholar program and advanced year placement

Mint Hill, North Carolina, United States

• Performed vital office management tasks including patient coordination and support, staff management, and quality control while going beyond corporate expectations
• Provided personalized patient education on the benefits of chiropractic care
• Created social media posts, managed accounts, and coordinated monthly patient newsletter
• Executed all clinic administrative procedures and patient communications in compliance with HIPAA

Matthews, North Carolina

• Evaluated the patient application and intake process to streamline procedures for clinic staff and offer more efficient and effective services for the growing number of new patients seeking accessible healthcare
• Explored the social work duties in a Clinic through a foundation year social work internship including connecting to community resources and assessing and working through the Clinic’s presenting needs

Charlotte, North Carolina Area

• Experienced the field of macro-level social work through a foundation year social work internship
• Took the lead on planning a research and education symposium to disperse cutting-edge research data findings of women and girls in the UNC Charlotte community and greater Charlotte area to cultivate a call to action
• Assisted in contracted program evaluation and development for the Girl Scouts Hornets’ Nest Council

Charlotte, North Carolina Area

• Facilitated new program members through the acceptance process and ensured all 55 members had completed all requirements
• Created and updated website pages and program documents including developing 55 notebooks for each class member each summer
• Designed three annual reports showcasing highlights, alumni, and current programming
• Generated a process for handling and organizing donations while also contacting and thanking donors

Chapel Hill, North Carolina

• Assisted with the planning and execution of annual events including the Public Service Fair and Public Service Awards
• Served as a Public Service Award application reviewer
• Completed weekly accounting tasks and expenditure tracking with a high level of detail and accuracy

Chapel Hill, NC

• Educate the larger community about Rethink's mission and vision through assisting with the planning and execution of our trainings
• Plan and facilitate weekly meetings
• Send out weekly emails from our organization's listserv
• Select executive board members and serve as a leadership resource

Chapel Hill, NC

Customer service- cashier, retail work, sales

Chapel Hill, NC

• Processed reimbursements for events held, items purchased, etc., collaborated with Executive Board, initiated and managed fundraising initiatives
• Facilitated Rethink trainings- teach basics of mental illness, relay statistics and prevalence of mental illnesses in North Carolina and on UNC's campus, debunk myths, explain what one can do to help themselves or a.

Charlotte, North Carolina Area

• Involved with daily operations across direct service programs with the non-profit organization serving people living with HIV in the Charlotte, NC region
• Created client and resource databases, updated and organized all client files for audit
• Participated in weekly staff meetings, attended weekly support group meetings for HIV positive youth and young adults
• Assisted with HIV/STI testing events

Charlotte, North Carolina Area

• Assisted with HIV prevention-themed community engagement events for young Black gay/bisexual men and transgender women with UNC Charlotte CDC-funded behavioral research team
• Participated in research team meetings with graduate students
• Collected website research information; compiled data; developed relationships with LGBTQ advocates in the Charlotte region

Bachelor’S Degree, Psychology & Women'S And Gender Studies, Music Minor

Activities and Societies: St. Anthony Hall (Delta Psi- Xi Chapter) Co-ed Art & Literary Fraternity, Rethink: Psychiatric Illness, Pride.

Master Of Social Work - Msw, 4.0 Gpa

Activities and Societies: Integrated Behavioral Health Scholars, Phi Alpha (Social Work Honor Society), Phi Beta Delta (International.

Study Abroad, Sociology

Spring Semester Study Abroad