Lacey Olson, Mba Email & Phone Number

Hugo, Mn, Us

Eagan, Minnesota, United States

United States

Greater Minneapolis-St. Paul Area

Manage a team of ten loan servicing specialists, one analyst and one work director. Provide supervisory oversight to monthly capacity management data collection. Facilitate procedural changes through legal and compliance consultations. Advise other mortgage departments with regards to escrow related questions and issues. Work with team members to provide feedback on progress, production and quality standards, as well as offer personal development guidance.

Greater Minneapolis-St. Paul Area

Direct a group of twenty team members in completing tasks within compliance deadlines. Determine the ideal work assignments to utilize team members within areas of strength. Interviewing/hiring of new temporary employees. Prioritize day to account for daily responsibilities and escalated items as necessary.

Service Life Settlement deals for numerous clients. Includes asset maintenance, communication with clients and carriers, and deal reporting.

Leadership position that works closely with team supervisor. Directs the work flow of a team of 8 and perform supervisory oversight of risky activities.

Call queue which fields operational and regulatory questions from the investment sales field consultants, assistants and managers.

Group: Account TransfersProcess transfer request paperwork; communicate with other firms, internal & external client regarding transfer status; worked project serving to outsource an internal process to a new vendor to improve team efficiency.

Online and phone customer service aimed at assiting clients to select products. Also organized procedure for maintaining client requests to be contacted with regard to out of stock items coming back in stock. Managed night and weekend shifts of 4-5 processors and packaging staff.

Mba, Business

Ba, Psychology

Bachelor'S Degree, Psychology