Lacey Wiles Email & Phone Number

Remote

San Dimas, California, United States

• USNTA Certified Tennis Professional
• Create, implement, and oversee all club tennis activity programming, including developing and promoting tennis programs for all age groups.
• Coordinate and execute tennis and social programs such as lessons, clinics, summer camps, tournaments, social events, and team matches to encourage participation in the club’s activities.
• Maintain facilities in a professional manner
• Act as club ambassador to enhance the value of the club, while… Show more
• Act as club ambassador to enhance the value of the club, while promoting tennis memberships to all potential prospects.

Santa Ana, California, United States

• Managed digital merchandising team by directing website workflow and overseeing day-to-day operations of product listings, promotions, merchandising, and maintenance.
• Performed assortment audits to identify item gaps and relevant opportunities across key categories.
• Leveraged product information effectively through proper SKU and taxonomy development, optimized product descriptions, images, and other content assets.
• Led design, development, and maintenance of product pages… Show more
• Led design, development, and maintenance of product pages, search result pages, checkout pages, and header navigation throughout major site redesign.
• Designed and populated new product page layouts to include more robust content; thereby optimizing SEO results, decreasing customer service inquiries, and increasing conversion rates.

Irvine, CA

• Published and maintained online product listings across all categories (footwear, apparel, accessories, gift and home).
• Created original product copy that incorporated SEO, cross-merchandising and upselling tactics.
• Completed item set-up for dropship products, optimized content for site, and managed inventory.
• Collaborated with team to improve website functionality and standard operating procedures.
• Worked directly with vendors and private brand team to ensure consistency… Show more
• Worked directly with vendors and private brand team to ensure consistency and optimal presentation of brand identity.

Southern California

• Drove product sales at on and off-premise accounts through use of positive personal interaction, pricing specials, point of sale giveaways, and samplings.
• Persuade conversions through demonstration of product knowledge to differentiate the brand from competitors.
• Educate customers on the details of new and existing products and communicate pricing specials.
• Raise awareness and increase visibility of the brand portfolios through presence at promotional events and positive… Show more
• Raise awareness and increase visibility of the brand portfolios through presence at promotional events and positive engagement with consumers.
• Developed, fostered, and maintained rewarding customer relationships while raising awareness of brand portfolios.

Manhattan Beach, CA

• Managed and Organized all aspects and details of day-to-day operations.
• Communicated company policies, procedures & promotional concepts to new employees and clients.
• Trained and supervised over 100 promotional specialists.
• Compiled, organized, and maintained important records/paperwork.
• Authored professional correspondence to clients, employees, and vendors.
• Acquired multiple new key clients for Venom Productions.

Irvine, California, United States

• Implemented personalized organization management systems for residential spaces and offices.
• Specialized in space utilization, information maintenance, and paper/digital file management systems.

San Dimas, CA

• Coordinated member tournaments and competitive ladders.
• Scheduled employee work shifts and member matches.
• Provided and maintained excellent customer service throughout high pressure situations.
• Solved problems encountered the ensure member satisfaction.

San Dimas, CA

• Supervised, coached, and mentored teams of 9-32 adolescent girls and boys from multiple backgrounds.
• Instructed students on the fundamentals, mechanics, and rules of tennis.
• Enhanced each player’s unique set of skills to help the team compete against opposing teams.
• Instilled important values such as hard work, honesty, punctuality, and good sportsmanship.

San Dimas, CA

• CBEST Certified.
• Managed and maintained classrooms of 30+ high School students at a time.
• Educated, tutored, and assisted students with school work.