Lachandra Loggins Email & Phone Number

• Manage utility accounts, overseeing new service setups, information updates, and maintaining customer records through audits and database management.
• Ensure data integrity and regulatory compliance by creating, maintaining, and updating customer databases using CIS software.
• Collaborate with internal teams to resolve complex account issues, provide billing support, and enhance database structures for streamlined service delivery.

• Supported Vistra Corp's retail electric and gas licenses, ensuring compliance with laws, rules, regulations, and policies.
• Gathered, analyzed, and prepared retail business data for regulatory reporting obligations.
• Updated documentation and processes, adhering to reporting best practices and standards.
• Identified variances in data and compliance materials, documenting and implementing corrective actions.
• Proposed and implemented change procedures to enhance efficiency and standardize reporting processes.
• Assisted in composing routine correspondence with regulatory agencies, guided by managers and staff attorneys.

Irving, Texas, United States

• Reduced recurring transaction and billing errors by 15-20% by identifying root causes using advanced analytical techniques.
• Implemented new processes and process documentation, resulting in increased efficiency, accuracy, and productivity.
• Conducted regular process audits to ensure compliance with regulations.
• Trained team members on new processes and SOPs, resulting in a 25% reduction in training time and increased adoption of new processes.
• Resolved complex billing issues and provided regular reports to management by conducting User Acceptance Testing (UAT) and maintaining accurate customer information.
• Contributed to efficient processing of multimillion dollar invoices and payments by generating invoices, reconciling accounts, and continuously improving accounts payable processes.

Irving, Texas, United States

• Resolved critical SAP batch process failures and billing errors using advanced analytical techniques, maintaining accuracy and efficiency in processing multimillion dollar invoices and payments.
• Analyzed and resolved over 200 types of billing and invoicing exceptions, ensuring accurate and timely billing of customer accounts.
• Provided regular reports on accounts receivable balances and collection efforts to management or other stakeholders.
• Continuously evaluated and improved accounts payable processes to increase efficiency and accuracy while managing multiple initiatives, meeting strict deadlines, and exceeding performance goals.
• Ensured company compliance with Dodd-Frank and SOX regulations by developing and implementing internal controls, risk management procedures, and compliance training programs, leading successful annual SOX audits.
• Demonstrated strong project management skills in successfully planning, executing, and coordinating a company-wide event, including managing timelines, budgets, and deliverables.