Every year, U.S. companies lose nearly $500 billion due to disengaged workers, resulting in reduced productivity, decreased innovation, and lost customers. Lachandra B. Baker Edutainment, LLC dba LBB Edutainment is a certified, people-first consultancy with over 35 years of experience using emotional intelligence, relationship-building, and data-driven storytelling to improve business operations.We support business and department leaders looking to boost employee engagement, company culture, and DEI by offering strategy development, facilitated training, and targeted coaching that engages the heads, hearts, and hands of your workforce, improving the customer experience, increasing your bottom line, and strengthening your business results.Through methods we have learned from academic study and real-world experience with numerous global organizations, we have the skillsets and capabilities to create end-to-end solutions to:• Increase retention through award-winning strategies for full engagement from entry to exit• Improve employee engagement by empowering all levels to develop strong business acumen and accountability for results • Strengthen leadership through facilitated and self-led training to improve connection and trust within teams• Grow leader capabilities and expand strategic thinking to create psychological safety and increase worker capacity• Reduce risk and enhance business results through a people-first framework• Focus on and keep up with shifting business priorities while ensuring the workforce culture isn’t adversely harmedWe'd love to contribute to your efforts of building stronger and more sustainable company success.

CTA Program Objective - "To increase regional tourism by inspiring front-line hospitality employees and volunteers to turn every visitor encounter into a positive experience." Accredited through the Tourism Ambassador Institute® and administered at the local level, the Certified Tourism Ambassador (CTA) program is industry-recognized certification. It's the only program in existence today that gives an official designation to individuals who care about their destination and want everyone who visits to talk positively about their experience.

Responsible for co-designing, developing, executing, and managing system-level and site-level programs and initiatives that enable, promote, and advance a diverse workforce and inclusive culture.Championed an inclusive and humility/cultural-competent work environment to better serve our employees, residents, volunteers, and communities. This included evolving and executing our strategies for engaging a diverse and inclusive workforce and ensuring the execution of DEI initiatives, through a servant-lead culture, which allows National Church Residences to meet its strategic goals and mission.Used data-driven storytelling to support initiatives to improve culture and employee engagement to further business success.

 Co-led organizational engagement and culture for 1400+ leaders in a fast-paced, award-winning top workplace. Responsible for a team of four engagement coordinators whose focus is to help employees  Successfully led the strategy and execution of new hire orientation with more than 500 new employees in 2020 alone, 200 of whom were onboarding during COVID-19 quarantine and mandatory work from home. Expanded CoverMyMeds DEI efforts to include new employee resource group creation, learning modules for new people leaders and new hires, coaching and advisory sessions with senior leaders, marketing managers, and business unit leaders. Partnered with junior DEI professionals to mentor and develop their skills and build confidence.

Led all internal communications strategy and execution within CoverMyMeds and acted as liaison to McKesson Communications on behalf of the organization.

IABC’s accreditation program is the global standard of professional achievement for business communicators. This peer-reviewed program challenges candidates to demonstrate their knowledge of strategic communication planning, implementation, measurement and ethics. Candidates who meet all requirements earn the designation Accredited Business Communicator (ABC). I served as an accreditation mentor, an examination reviewer, awards judge and chair of the IABC Foundation Grant committee.

We have a passion for helping others discover their passion! Whether you are looking for a new job, a side hustle, starting a new business venture or a way to give back to the community, we can help you! Two dedicated professionals with decades of experience in Communication, Customer Service, Organizational Change Management, Process Improvement, Storytelling, Mentoring, Non-profit management, Coaching and Developing, Community Service and Inclusiveness. Don't know your passion or purpose? Let us help you discover it! Can't figure out how to make your passion real? Let us help you with a roadmap and action plan! Specializing in individual and group coaching.

Served as the Communications Business Partner to the Operational Excellence and Diversity & Inclusion departments of Cardinal Health. As foundational capabilities in our organization, these teams helped to develop our workforce and improve the efficiencies of how we did business. If you have the best talent in the world and the best processes in the world, you will be an industry leader. My job was to help make this a reality.

Administration, Communications, Marketing and Customer Service consulting for entrepreneurs, small businesses, school systems and non-profits. Specializing in administration, public speaking, turnkey communications planning, special events and marketing.

Served as a Marketing and Communications Business Partner for Cardinal Health through Pride Technologies. Developed marketing communication campaigns for product and service lines under Ambulatory Care, Operational Excellence and Diversity & Inclusion. Served as Project Manager for the Awards and Recognition portion of the 2013 Medical National Sales Meeting, hosting over 1500 sales personnel from throughout Cardinal Health. Assisted with video and live meeting productions including the Medical Segment and All-employee Town Halls. Wrote and published feature stories for the myCardinalHealth employee intranet. Actively posted, facilitated and invited conversation on the internal social media outlet, Engage.

Director of Communications January 2012 - March 2013Manager of Communications October 2010 - January 2012I served as the Director of Communications. I led the internal communications function for the health system including four hospitals, two corporate service centers, a free-standing emergency department, 44 medical offices, numerous outpatient services, home care, palliative and hospice care and community outreach program. The internal communications team served over 10,000 associates, physicians and volunteers. I supervised two communication managers. I collaborated with my team to facilitate System associate events, leadership forums and meetings, major System initiatives and projects, as well as produced our intranet and internal publications. I also served the President's office through speech writing, presentation development, advice and counsel and project planning.

Sr. Specialist, Communications June 2009 - October 2010Executive Assistant April 2004 - June 2009At Cardinal Health, I served as both a communications business partner to the Ethics and Compliance department, Diversity and Inclusion department, and Human Resources - Benefits department and also as communications specialist for our main internal and employee communications.As a business partner, I created communications plans, executed targeted and general communications, advised on processes and developed research and analysis data. In my role as internal and employee communications specialist, I served as the editor of our internal e-newsletter, producer of employee videos, writer of feature stories and local corporate communications stories. I also assisted with quarterly all employee town hall productions and Public Affairs department events including our continuing education programs, Voice of the Employee action planning committee, employee briefings and quarterly recognition program.In previous roles at Cardinal Health, I served on the communications committee of the Administrative Professional Group (APG) of Cardinal Health and the African American Employee Network -Dublin Chapter (AAN) of Cardinal Health. In both of these roles, I was the communications liaison for the group to all employees and also to external sources. I was in charge of written communications, as well as aspects of event planning, focus group development and membership communications. With the APG, I was one of the original developers of the APG Guidebook, the go-to book for all current and incoming administrative staff with guidelines and policies for Executive and Administrative Assistants at Cardinal Health. For the AAN, I was the co-chair and creative consultant for the 2009 annual Black History Month celebration for Cardinal Health. I am also experienced with contract negotiations and government relations.

Receptionist & Human Resources Assistant December 1997 - October 2002Working within the Human Resources department at ING Investment Management, I served in two roles. I was the first point of contact for all guests in person, via the internet and on the telephone, representing the face and voice of the company. I also served as the first point of contact for employees, existing and incoming, for all human resources needs. I assisted in the arrangement of employee events and celebrations, as well as special visitor programs. I also provided assistance, including all written correspondences for employee orientations. I created and developed the first department newsletter and worked on various employee communications initiatives.