Lache' Mcclain Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

• Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues. • Serve as internal resource in the clinic on insurance questions for physicians and staff. Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient). • Build and maintain trusting relationships with Oak Street Health patients to properly advise them in their healthcare coverage… Show more • Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues. • Serve as internal resource in the clinic on insurance questions for physicians and staff. Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient). • Build and maintain trusting relationships with Oak Street Health patients to properly advise them in their healthcare coverage. Manage welcome visits and orientation processes for new Oak Street Health patients. Show less

Cleveland, Ohio, United States

• Updating patient information and making changes in electronic medical record platform. Scheduling appointments within electronic medical records platform. • Managing phone lines by answering, taking messages, and conducting outbound calls, as instructed. Managing patient referrals by scheduling those appointments and completing authorizations. • Requesting medical records, routing documents to clinical staff for review, and uploading documents into electronic medical record platform.

Charlottesville, Va

• Provide assistance of regional and hosted trainings, including tech support for trainers.• Answering busy phone and chat lines.• Provide logistics planning and coordination for hosted Professional Development (PD) Program trainings.• Prepare pre- and post-training communication with PD program trainers and trainees.

Washington, District Of Columbia, United States

The process by which the observer sits in on one or more classroom sessions and records the instructor's teaching practices and student actions.