Leading the software engineering teams and delivering high quality, resilient insurance software for the Queensland working community.

Building & growing revenue of technology companies by identifying gaps in a market, building teams, and executing strategies to deliver innovative digital products into new markets.Focus areas: SaaS, Enterprise, Finance, FinTech, CryptoForming strategy, by engaging stakeholders and customers. Research opportunities, establish commercials, engage vendors, negotiate terms, and establish capability to execute. Establish goals, and establish procedures process and measures for success,Design & build technology stack, CICD, AWS, automated security, automated deployment, automated testingExecute plans by hiring and training high performing development teams and leading the delivery of high performing software.Lead product design, UX, CX, design thinking, user journeysDirect whole company toward achieving compliance (SOC2, GDPR, ISO 27001).

Benchmark is a software company who build, sell and support SaaS software products that provide accurate cost forecasts and cost management into the civil works industry. E.g. roads, bridges, dams.Key technologies in the role include management of: REACT, Node.js, ASP.net, Jenkins, AWS EC2.Skills in role:Team hiring &, training, efficiency management, lead indicators, metrics, process transformationEnterprise Architecture, security compliance,( SOC2, GDPR), technical resiliencyUser experience design, Figma, UX, CX, user journeys, design thinking, Security automation (Vanta, SonarQube), test automation (Tosca), deployment automation (Jenkins)Achievements:Opened up a new market with a product that does Cost & Carbon estimations in major civil projects. This product is enabling civil asset owners to decarbonise assets towards NetZero.Doubled software development efficiency by transforming software development process, hiring new developers, and introducing major changes to CICD development pipeline.Led the transition of the company to become a SOC2-compliant provider of technology services, and opening up the enterprise government market.

Promoted into a dual role. As a Chapter Lead I lead the career growth and development of 11 Technical Product Owners. As a leader of leaders I'm accountable for each Technical Product Owner's mentoring, personal support, training and skills development. An additional expectation of the role is to be a model lead in Telstra's Agile at Scale transformation. As a Capability Technical Product Owner I lead the Network Inventory & Network Operating Support Systems (NOSS) capability domain. This capability domain includes up to 14 devops teams (up to 230 people). I'm accountable to deliver strategy, lead development & assure cost efficiency, vendor management, and service continuity for up to 40 Inventory & NOSS applications.AchievementsEngaged across all of Networks & IT, Telstra executives, leading the new Network Inventory strategy. Raised $8m in capital. This strategic program is simplifying Telstra's network inventory systems, enabling process transformations in 5G, and simpler design, plan, build of the network.Delivered insights that save N&IT $1m/ annum on nbn costs. Lead the decommissioning of 5 inventory applications in 12 months.Reworked a vendor support & maintenance contract saving $1.2m / annum.Negotiated a new support contract saving $500k / annum.

Leading 21 Network and database developers (3 devops teams). The Network Decision Support Database (NDSD) is Telstra's primary provider of insights (connections, design, telemetry) about the Telstra Network. NDSD is a data-warehouse running on a Solaris cluster. It receives data 24x7 from all Network Inventory data systems. It processes and transforms the data into insights about the Telstra network. The value-added information is continually fed 24x7 into 130 end-user applications. NDSD data helps thousands of network planners, network designers and network assurance people to design, plan and troubleshoot the entire Telstra network.AchievementsTripled development velocity across all teams by introducing fortnightly sprints, empowering developers, and leading with a sense of urgency.Introduced automated testing capability to speed up delivery while assuring consistent successful deployments.

Leading the development & securing of the new digital banking API platform for Bank of Queensland. Secure APIs do enable Bank of Queensland's digital strategy, i.e. opening up new lines of revenue within the digital economy.Working to establish and secure the new API technology stack. CICD capability built on a cloud-based SaaS product. API Gateway technology stack is a secure, ultra-high available, transaction-supporting product. Leading, supporting, and inspiring several devops teams, to deliver first solutions on the platform. Establishing development standards, patterns and practices. Accountable for development efficiency, continuous operations, vendor management, product plan, product strategy. Expectations of the role included new apps and services that provide delightful customer experiences. This required working closely with project teams, enterprise architects, developers, technical leads and vendors.AchievementsOversaw release of Virgin Money Australia Credit Card mobile phone app on the new API stack.Oversaw releases of a cloud-connected home loan assessment solution, and a foreign currency deposit account product.Lead the securing and operationalisation of the first B2B and B2C APIs and the securing of the digital banking platform for the BOQ Group.Established whole of bank testing simulations that sped up Mean Time To Repair (MTTR) and prevented problems before they occurred in production. Drove introduction of automated testing and drove the simplification of automated release technology.

I help to ensure the success of strategic and tactical BPM projects for large organisations. I work as a trusted advisor in the adoption and use of BPM. I engage with stakeholders and customers to identify opportunities, gaps and assist in the building of teams that address these challenges. I advise in technology selection. Through experience, innovation, transparency and pragmatism we build a transformative business solution.

I led the strategy, customer research, analysis, design and early deployments for a new product. I assisted pre-sales, marketing and showcased the product to all customers. Built a pipeline of demand that produced a 648 strong customer base. Customers operated in the following industries: financial services, local government, government and higher education. I engaged with customers & stakeholders, analysed businesses, did UX designs, requirements & oversaw development. I delivered conference presentations, webinars, showcases and helped with brochures. I was responsible for strategy, direction, design, architecture, research and successful customers. TechnologyOne is Australia's largest enterprise software company used by over 1000 leading organisations.TECHNOLOGIES IN THIS ROLEERP products (BPM, Financials, Supply Chain, HRP, Student Mgt, P&R, Asset Mgt), Oracle, SQL Server, Cloud (AWS), BPM Integration, JSONRESPONSIBILITIESCapture business scenarios, use cases and drivers in finance, government & education.Design thinking & user journeys for new business servicesDesign BPM modules to support governance, reporting and business operations.Establish BPM centre of excellence.Establish sales & marketing strategyLead the BPM development teamAssist in creation of process architectures for early adoptersACHIEVEMENTS• BPM pre-sales: demonstrations, engagement, analysis, proposals, requirements, workshops. Value of secured contracts exceeding $29,600,000.• I brought 4 development teams and a large university together on a project. The goal was to simplify the Universities' AP invoice payment process. Now 600 cost centre managers approve invoices on mobile devices. The finance department enjoys full transparency and compliance.• I gathered requirements from banking, government and university customers. I produced a digital business process platform that is widely used.• Customer adoption grew from 240 to 648 (34% growth per annum).

I performed pre-sales and delivery of digital transformation projects. I used the Adobe LiveCycle BPM platform. I sold & delivered simple business solutions for blue chip & fortune 500 clients. Customers include telcos and manufacturers in the US. Avoka has won many industry awards for its innovative customer experience solutions. Avoka has digitized over 100 million transactions in more than 16,000 projects. Avoka is based in Sydney, Denver, London.TECHNOLOGIES IN THIS ROLE:LiveCycle BPM, Java J2EE, Javascript, SQL RESPONSIBILITIES• Gather client requirements• Assist sales teams in preparing client proposals.• Solution design and technology selection.• Project management.• Customer deployment.• Showcasing• Solution is successfully deployed and is fully used.ACHIEVEMENTS• BPM Pre-sales: demonstrations, engagement, proposals, requirements. Secured 3 blue chip customers, 2 finance customers and 2 government departments. • Streamlined the onboarding for new staff and contractors for gov dept.• Streamlined the process of ordering new business for large telco.• Automated client letters out for health ins customer. This included over 300 types of letters. • Good new business and return business. 40% consulting income growth (per annum).

PhD on Business Process Integration.TECHNOLOGIES IN THIS ROLETIBCO, Staffware, BPMN, EDI, SOA, JMS, WS-BPEL, WSDL, Java J2EE, MSMQ, SOAP, REST

I performed the role of development contractor. The client was Suncorp Bank. The contracted project was to expand an existing Stand Alone Web Forms solution. It was engineered on (Weblogic, Java). I engaged directly with business analysts and project managers.TECHNOLOGIES IN THIS ROLEJava, Weblogic, XFormsRESPONSIBILITIESTotal responsibility for solution, including warranty period.Determine appropriate architecture.Meet business requirements, as provided by Business Analysts.Total control and responsibility for technical approach. ACHIEVEMENTSDelivery of full requirements on time and budget.Successful go live. Completed contract.

PhD on Business Process Integration.TECHNOLOGIES IN THIS ROLETIBCO, Staffware, BPMN, EDI, SOA, WS-BPEL, WSDL, Java J2EE, MSMQ, SOAP, REST

I performed the role of research developer on a BPM project. The project was led by BPM scientists based out of Brisbane and the Netherlands. TECHNOLOGIES IN THIS ROLEJava, J2EE JBoss, JSP, REST, PostgresRESPONSIBILITIESA workflow engine that operates in accordance to the specification. Must implement the workflow patterns.Top-to-bottom system architecture, design, and implementation.The patterns that the engine is based on were drawn from a feature survey of 10 or more best-of-breed vendor BPM products. ACHIEVEMENTS• Built the engine and grew an open source community of like-minded companies.• Attracted partner investment from fortune 500 company in the US and first:utility in the UK.• Published one of the most successful and widely cited papers about BPM.• Used in production by industry. ABOUT YAWLYAWL (http://www.yawlfoundation.org/) is a BPM/Workflow system, based on a concise and powerful modelling language, that handles complex data transformations, and full integration with organizational resources and external Web Services. YAWL offers the most powerful process specification language for capturing control-flow dependencies and resourcing requirements.

I was a research developer, working on an ecommerce project. The project was led by QUT Information Systems scientists and GBST executives. Produced prototypes for eCommerce that validated research ideas for potential financial service products. I led the research agenda on two projects. I was promoted two times.GBST are a world-leading provider of financial services software. They co-funded the research project along with the Australian Research Council.TECHNOLOGIESJava, XMLRESPONSIBILITIESOwnership for all software design and development.Conduct regular prototype presentations to GBST CEO, GBST executives and QUT academic staff.Assistance in the preparation of research articles for presentation at international conferences.ACHIEVEMENTS• I developed an automatic robot that placed bids in multiple auctions continuously. It ran intelligent rules to buy the item at a high discount for its owner.• I developed an automation that built electronic smart forms automatically. The forms were generated from data schemas. • There were 5 publications that I co-authored in this project.

Full time Masters student

I was a landscape designer who managed computer aided design, all of IT and led a team of computer-aided design staff. Land asset clients included local governments, land development agencies, resort businesses, and private land owners. I was promoted twice and achieved a senior role in IT services and design consulting.TECHNOLOGIESAutocad RESPONSIBILITIESManage and budget IT procurement, strategy, networking and support for an office of 14 people.Lead a team of 3 Computer Aided Drafting designers.Prepare consulting proposals to asset owners for review and payment approval.Produce computer-drafted designs for developing land assets. Concreting, retaining, planting design, fixed assets.Perform site surveys.Ensure quality of designs such that, when constructed, they meet commercial or public utility goals.Designs are correct, do not cause injury and construction difficulties.ACHIEVEMENTSInnovation of design technology that allows computer-generated coloured master plans that have an almost photographic appearance when printed.Delivered over 50 landscape asset improvement designs for clients.

I was a landscape designer who performed computer aided design for an international design consultancy (Belt Collins). Design projects included resorts, commercial malls, timeshare, and urban busways. Goegraphically, the projects were focused in Eastern Australia. Some international design work (non travelling) was involved within the Philippines and China. I was supervised by senior designers who wrote proposals, performed site supervision, and provided concept designs. I was the only computer-aided designer in this consulting business of 10 professionals. I quickly became depended upon to deliver outstanding designs and was promoted once.Belt Collins is an international planning, design and consulting firm focused on providing value to clients’ land-based assets. They employ over 500 multidisciplinary professional and support staff practicing from nine offices in eight countries and territories. Belt Collins consistently ranks as one of the top 200 international design firms and top 500 U.S.-based design firms in Engineering News-Record. Belt Collins have completed over 16,000 projects in 70 countries around the world.TECHNOLOGIESAutocadRESPONSIBILITIESProduce computer-drafted designs for developing client's land assets. Concreting, retaining, planting, fixed assets.Ensure quality of designs such that, when constructed, they meet commercial or public utility goals.Designs are correct, do not cause injury and/or construction difficulties.ACHIEVEMENTSDelivered designs for over 40 projects in eastern Australia, Philippines and China.Was a critical member of the team that opened the company to design contracts in mainland China for the next 15 years. The breakthrough occurred after a design competition submission for urban redesign of Chongqin.