Lachlan Black Email & Phone Number

Melbourne, Victoria, Australia

Works across a wide array of customer-facing roles to organise and carry-out Jetstar ground operations including, but not limited to:- Domestic & International Check In (Including passport, visa and reservation troubleshooting)- Proactive Disruption Response (through assisting guests with reaccommodation on Jetstar services and recovery as per commercial policy)- Domestic Flight Dispatch & Passenger Marshalling - Buddy Training Newly Upskilled Staff In Areas Of Our Frontline Operation- Winner: Airport Excellence Award November 2023- Participant: Qantas Mardi Gras Float (2024), Jetstar Uniform Launch (2024), Midsumma Parade & Carnival (2024), Pride Aircraft Launch (2023)

Melbourne, Victoria, Australia

In this short, contracted role - I provided administrative and project support to the Director of Learning and Innovation while going above and beyond the requirements of my job description to facilitate service improvement and development to the Betty and John Laidlaw Innovation & Education Hub at the Alfred. Throughout my time at the Alfred, I assisted by backfilling the duties of an Operations Co-ordinator Role as well for the Hub space.On a day-to-day basis, I was responsible for being the primary point-of-contact for all facility enquiries, troubleshooting ad-hoc requests, establishing relationships with teams/users of the Hub space and participating in ongoing innovation projects, in addition to diary management and bookings co-ordination.I worked alongside Organisational Development and Staff Experience teams where I contributed to project work in Peer Support and Innovation recruitment.

Melbourne, Victoria, Australia

Endorsed on Boeing 737-800 and 737-700 Aircraft Under CASA Part 121. Certification to act-up as Cabin Manager (as of SEP 2022).

Greater Melbourne Area

Volunteer position, contributes to the management of Richmond/Yarra division, program administration, HR generalist, supervises the training of over 20 youth members. Conducted interviews, processed member applications and assisted in onboarding of new staff/members.

Melbourne, Victoria, Australia

Cadet first aider, turned cadet corporal and cadet sergeant, provided medical first response at over 50 community and major public events

Greater Melbourne Area

Assisted in leading a division of youth members and contributed to state-wide updates of clinical scope-of-practice, uniforms and program management

Melbourne, Victoria, Australia

Endorsed on Airbus A320, A321CEO and A321NEO Under CASA Part 121

Melbourne, Victoria, Australia

Worked in a variety of clinical settings including aged care, COVID swabbing/testing sites and vaccine clinics

Heidelberg, Victoria, Australia

Assisted in the non-clinical administration support for the COVID-19 vaccine rollout in the North-East Public Health Unit.

Melbourne, Victoria, Australia

Contributed to the launch of the inaugural site at AlfredHealth with other hospitality training change-makers.In this role, we fostered young people to develop the soft skills needed entering into the workforce and provided a judgement free work environment full stop to help end the cycles of disadvantage in Melbourne-based communities.

Bachelor Of Social Science (Behavioural Studies) - Bbs, Behavioural Science

Completed speciality units in forensic and organisational psychology (including psychometrics and behavioural interviewing skills)

Customer Experience

Customer Experience Micro-Credential, Leading to provisional certification as a Certified Digital Marketing Associate (CDMA)

Diploma Of Health Science - Diphlthsc, Nursing Science

Activities and Societies: Deakin Nursing and Midwifery Society Member, Student Association Member, Deakin Pride MemberExit qualification.