• Collaborated with the Head of Media and Communications in which I help develop innovative ideas for the club’s social media.• Oversaw all content distributed to the club’s social media channels.• Created a new TikTok account for the club that is to be debuted in the 24/25 Midlands League season.• Designed and currently altering a base graphics template for the 24/25 Midlands League matches.• Effectively use Content Management Software, Buffer, to plan content over the course of a season. I also use it on matchdays to post onto three social media channels at once.

• Planning, designing and managing the league’s social media channels (X, Facebook, Instagram and TikTok)• Promote the sport of futsal within the City of Dundee and across Tayside and Angus through viral marketing.• Produce a wide variety of eye-catching graphics for all tournaments.• Conduct interviews with players and staff to garner wider engagement across all platforms.• Oversaw an enormous increase in engagement compared to previous seasons through following the strategy put in place in pre-season.• Attended AGMs to discuss development of futsal in the country, building connections with other members of Scottish Futsal.• Created and followed a content plan that is used throughout the season.

• Working with others, develop skills to provide the customer interface to IT Services via counter services, telephone and electronic communications. Contribute to handling incidents, problem records and service requests; proactively seek resolutions for customers; deal with issues and complaints in a professional and calm manner.• Learning how to provide first line technical support on all IT related matters aiming at resolving majority of incidents at first point of call using advanced diagnostic techniques, system administrator rights and remote control of desktops.• Developing an understanding of how to delegate incident/service requests which cannot be resolved at first point of contact to the appropriate group, retaining ownership through to resolution.• Communicating with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages.• Contributing to user support for core University hardware and software.• Endeavouring to pursue continuous service improvement culture, contribute to, maintain and update procedures.• Maintaining accurate records and reporting information on the level of faults and requests by logging all relevant incident/service request details and allocating categorization and prioritisation codes.• Understanding how and when to escalate to the appropriate manager any incidents that require reporting for further escalation.• Assisting others to provide staff and students with support for connecting their personal computers to the University network.• Contributing to effective communication with all staff and students in the resolution of faults and requests.• Assisting others to define and maintain knowledge data by amending and creating documents under the approval of the IT Service Desk Supervisor.• Endeavouring to keep abreast of current and emerging hardware and software technologies.• Assisting others to provide cover and technical support in other areas of IT support as required.

Digital Support Apprentice in the School of English at the University of St Andrews. Reception administration, taking bookings; event organisation, handling telephone and email enquiries; support for teaching and research; editing and/or proofreading documents; diary management; gathering information required for reports (including representing information in different formats), maintaining mailing lists, and other general administrative tasks.

• Produced engaging matchday correspondence on the club’s social media channels.• Was the main photographer for training sessions during the 2023 season.• Produced a social media strategy alongside the chairman which was followed efficiently over the course of two seasons in the Super League.• Was the Disciplinary Officer ensuring that the code of conduct for the club was followed correctly for the 23/24 season.