• Creating, owning and executing a large-scale deployment activity which delivered significant cost savings for the business• Designing new ways of working and embedding processes across the teams• Developing processes required to ensure effectiveness of Field Delivery teams under the new operating model • Creating robust governance and insight to drive performance improvements across the business• Ensuring deployment is approached with rigour and long-term strategic thinking• Managing execution of the training & delivery plans, facilitating key decisions where appropriate• Influencing stakeholder relationships and communications across a wide range of colleagues and leaders to ensure positive project outcomes

• Managing the relationship between the region and our delivery partners to ensure that partner fulfillment is met, and that onboarding is in line with DL requirements• Subject matter expert for supporting the region in all recruitment and support, and monitoring enquires• Taking personal responsibility for the understanding and application by the team and individuals, and striving for continuous improvement• Developing and consulting stakeholders from all levels within the organization and implementing an effective recruitment plan to meet the needs based on long term forecasting and aspirations as a business • Supporting events such as the National apprenticeship fair, Yes She Can events, and hosting recruitment events in hard to recruit areas• Presenting back the recruitment picture and compliance view to senior leaders to monitor the performance of the recruitment plan • Providing in-depth analysis on performance calls for the region on priority areas for all business units

• Leading teams of up to 35 Engineers across all areas of British Gas: SMART, Service and Repair, and UKI• Driving a high performing culture with proven track record of exceptional performance across multiple teams and skill types• As a high performing manager, I provided mentor support for new managers

Responsible for the safe installation, maintenance and removal of smart meters in domestic properties and new build sites, whilst also responding to any ongoing maintenance or emergency appointments whilst providing excellent customer service and ensuring that all installations meet the standards expected

• Gained NVQ level 3 in Plastering and Solid Finishings. • Responsible for the effective delivery of plastering and repair including: preparation of walls for impending damp injection works, full plaster works, patch repairs, skimming, coving, bonding, artexing, overboarding, rendering, basic painting and decorating, and basic carpentry, responsive and planned repair service