Lachlan Phillips Email & Phone Number

Melbourne, Victoria, Australia

Scoresby, Victoria, Australia

Quality assurance and data remediation project for big 4 banking client. Role Includes:- Investigation, verification and remediation of customer records in accordance with guidelines- Identifying discrepancies between documents and electronic client records- Ensuring accurate data input and maintaining record data integrity- Searching for bank interests against land titles and personal property and uploading results tointernal systems- Maintaining sound knowledge of frequently changing key processes, procedures and workflows- Working with stakeholders to ensure process efficiencies and continuous improvement

Melbourne, Australia

Coordinated Back to School (BTS) orders by liaising with various teams across the business to ensure successful fulfilment and customer satisfaction.Key activities included:Liaise and coordinate with various Supply Chain and Warehouse leads to ensure adequate stocking level of products.Liaise with Merchandise and Sales to identify products that can be substituted, while ensuring equal or greater product quality for the customer and maintaining margin levels for the business.Troubleshoot and ensure highest fill rate for BTS stock allocationManage various delivery options and prioritise orders based on delivery requirements and transport capacity.Confirm and coordinate BTS orders that need to be released by required dates.

Melbourne, Australia

Transferred reporting schedules from Pronto to IBM CognosReplicated reports from Pronto by rebuilding in IBM CognosBuilt and validated a new suite of reportsAutomation of monthly customer reportsData mining & extractionBuilt, validated and scheduled regular reporting for internal stakeholdersCreated a suite of self-service reporting to assist other business areas

Melbourne, Australia

Completed adhoc and scheduled reportsProcessed daily, weekly, monthly and quarterly customer reporting in a timely manner as per contractual requirementsMaintained a 48 hour SLA on adhoc requests for sales reports

Melbourne, Australia

Inbound call centreAssisting with customer enquiriesTaking orders over the phoneProcessing faxed and emailed ordersProcessing refunds/returns, and re-supplying missing itemsInvestigating and tracking late/missing deliveriesData Entry

Diploma, Leadership & Management

Advanced Diploma, Justice