Lachlan Ryan is a Support Engineer - Tecala Group at Tecala Group.
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Support EngineerTecala Group Jan 2024 - PresentMelbourne, Victoria, Australia -
Level 2 SupportReece Group Apr 2023 - Dec 2023Cremorne, Victoria, Australia- Taking ownership of incidents and requests that are unable to beresolved within a timely manner and have been escalated from Level 1Support.- Liaising and working with different level 3 teams to resolve ongoingincidents including external Vendors.- Reporting and suggesting workflow improvements for the Level 1 teamto achieve a better end user experience.- Assisting with knowledge gaps and common queries from Level 1 Team.- Cisco Unity for advanced call routing.- SmartFrieght incident triaging.- Creating documentation for ongoing handover procedures from Level 3Teams.- Use Aruba Central/Aruba Clearpass for diagnosing wirelessauthentication issues and faults with Aruba WAPs.- Utilising Cisco VManage to administer basic SD-WAN functions, such asinitial network diagnosis, Router/Viptela Swapout.- Use of Lexmark Markvision Enterprise to make fleetwide configurationchanges. -
It Student (Ibl)Reece Group Nov 2021 - Apr 2023Cremorne, Victoria, AustraliaActing in the role of IT Support Specialist - Provided First Contact support for users in a broad range of IT systems and services - Basic network troubleshooting including logging faults with vendors utilising Orion Solarwinds- Use of ServiceNow and Agent Workspace - Assist in the upkeeping of Asset records - Assist with provisioning users hardware based on job/role requirements - Assist with Mobile Device troubleshooting (iPhone) and first level support utilising Airwatch- Configuration of Cisco desk phones and ATA within CUCM- Windows 10 Desktop support including O365 and Teams- Assisting with connecting remote users to VPN utilising Palo Alto Global Protect- Support and Liaising with third Party vendors for hardware faults in Particular Lexmark Printers - Use of Active Roles to grant and maintain user access within Active Directory - Utilising SCCM for Remote Desktop support and software deployment -
Sales AssistantBeacon Lighting Feb 2021 - Oct 2021Ballarat, Victoria, Australia -
Shift SupervisorKfc Jan 2017 - Oct 2021Australia
Lachlan Ryan Education Details
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System, Networking, And Lan/Wan Management/Manager
Frequently Asked Questions about Lachlan Ryan
What company does Lachlan Ryan work for?
Lachlan Ryan works for Tecala Group
What is Lachlan Ryan's role at the current company?
Lachlan Ryan's current role is Support Engineer - Tecala Group.
What schools did Lachlan Ryan attend?
Lachlan Ryan attended Swinburne University Of Technology.
Who are Lachlan Ryan's colleagues?
Lachlan Ryan's colleagues are Quintus Van Der Watt, Bmwmotos Perez - Ali, Joshua Montufar Kirtley, Geoff Underwood, Nathan Brix-Nielsen, Murray Mills, Jacob Flynn.
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Lachlan Ryan
Founding Director Of Lrc Custom Builders Pty Ltd At Lrc Custom Builders Pty LtdGreater Melbourne Area -
1grindstone.com.au
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