Lachlan Small Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Managing the daily activities of a team and business to drive financial performance.• Optimising the productivity of a team by leveraging workforce management.• Driving high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition.• Leading, empowering and inspiring a team with a consistent focus on developing the next generation of leaders.• Maximised time spent on the selling floor to lead and manage the… Show more • Managing the daily activities of a team and business to drive financial performance.• Optimising the productivity of a team by leveraging workforce management.• Driving high performance, customer focused service and selling culture through role modelling, communication, feedback and recognition.• Leading, empowering and inspiring a team with a consistent focus on developing the next generation of leaders.• Maximised time spent on the selling floor to lead and manage the business, understanding the customer, coaching and supporting the team and embedding new initiatives and ways of operating. Show less

Melbourne, Victoria, Australia

• Assistant Store Manager (relief) in the role of Fulfillment Manager• Exemplified exceptional customer service as a role model• Responsible for managing store inventory• Ensured the team had adequate knowledge, support, and resources for maintaining product availability• Conducted inventory tasks efficiently• Actively sought efficiencies to enhance customer service• Provided team leadership at the store management level• Coached and offered feedback to the team… Show more • Assistant Store Manager (relief) in the role of Fulfillment Manager• Exemplified exceptional customer service as a role model• Responsible for managing store inventory• Ensured the team had adequate knowledge, support, and resources for maintaining product availability• Conducted inventory tasks efficiently• Actively sought efficiencies to enhance customer service• Provided team leadership at the store management level• Coached and offered feedback to the team members Show less

Melbourne, Victoria, Australia

• Opening and closing the store • Training new duty managers and new staff• Organising staff tasking• Accounting for all money in the store• Interacting with customers and supplier representatives. • Receiving goods inwards and supervising checkout and floor staff• Giving detailed, friendly & polite service to ensure customer satisfaction• Fulfilling online and in-store orders• Customer service interactions including up-selling products• Interacting and… Show more • Opening and closing the store • Training new duty managers and new staff• Organising staff tasking• Accounting for all money in the store• Interacting with customers and supplier representatives. • Receiving goods inwards and supervising checkout and floor staff• Giving detailed, friendly & polite service to ensure customer satisfaction• Fulfilling online and in-store orders• Customer service interactions including up-selling products• Interacting and liaising with Police regarding in-store theft Show less

Melbourne, Victoria, Australia

• Coach at a prestigious educational institution, coaching primarily in Water Polo, but also in Swimming and Volleyball teams.• Experience developing tailored training programs for individual and team growth.• Known for instilling discipline, sportsmanship, and fostering a passion for excellence among athletes.• Dedicated to nurturing athletes to reach their full potential in sports and personal development.

Associate'S Degree, Information Technology

Certificate Iii In Screen And Media, Web Page, Digital/Multimedia And Information Resources Design

Victorian Certificate Of Education