- Technical pre-sales and solutions architecture for high-value prospects. Performed discovery on third-party infrastructure and provided optimisation advice.- Designed and provisioned custom cloud-based environments to support client application stacks. Developed automation to improve consistency and efficiency of cloud provisioning in coordination with geographically diverse delivery team. - Built automated cloud monitoring solution using Datadog. Developed and maintained incident alerting pipeline using Ansible and Puppet. Reported issues and submitted patches to upstream projects. Designed and presented product training workshops to sales and technical teams.- Directed daily technical review meetings to enhance collaboration between sales and delivery teams.- Performed on-site consulting for partner agencies, identifying limitations in and advising on optimisation of development workflows. Assisted development teams to integrate automated deployment, release management, and CI/CD pipelines.

- Led a team of systems administrators with weekly one-on-one meetings following the Manager Tools framework. - Advanced technical hiring programme, evaluating local and remote candidates from phone screen through to practical exam and interview. Established standardised evaluation criteria for each stage. - Enhanced on-boarding processes for technical staff, reducing time to effective contribution. - Contributed to daily meetings with support team leads, identifying and mitigating recurring incidents. - Acted as escalation point for technical departments. Provided day-to-day guidance and assistance to junior technical staff.

- Provided round-the-clock operational support and incident response for Anchor’s fleet of internal and client servers. - Identified the need for and created procedural documentation to improve efficiency of technical teams. - Worked with client development teams to improve application deployment processes and increase velocity and frequency of releases to production. - Identified and assisted clients to address sources of poor performance in application stacks. - Developed comprehensive documentation and incident response procedures for client environments.