Lachlan Williams Email and Phone Number
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IT Executive with strong leadership experience in Digital, General Insurance and Financial Services. Extensive experience in end-to-end Portfolio Management, Service Management & Governance, IT Operations, Portfolio Transformation and Program Delivery across a broad range of technology domains in global multi-sourced environments. Program experience includes infrastructure and application modernisation, risk remediation and divestment.I have a solid track record of driving enhanced business value through strong execution of best practice IT Service Management and technology transformation. I have demonstrated experience in building and leading high performing teams across transformational Program delivery in Digital & Web Publishing, General Insurance, Retail & Business Banking, Marketing, Solution Delivery, Project Delivery, IT Operations, Architecture, Vendor Management & Finance. In my roles in Financial Services technology over the last 15 years, I have navigated complex technology and organisational challenges and driven value through continuous improvement by partnering with the business to drive strategic technology change for long term benefit to customers and business. My roles have covered broad aspects of technology management and delivery including, cyber security, data classification, risk management, Agile, Waterfall and hybrid delivery, Industry regulation compliance, Board reporting, Crisis Management, Application and UX design, Cloud Services, Disaster Recovery management, Technology Resilience design, Financial Crime Compliance etc. I bring a "big picture" mindset of creativity and customer-first thinking with constructive challenge, logical and methodical problem-solving to get to the heart of matters and empowering leadership style to foster successful teams that love to deliver high quality outcomes.
Colonial First State
View- Website:
- colonialfirststate.com.au
- Employees:
- 1280
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Director It Service Management & OperationsColonial First State Jan 2023 - PresentSydney, New South Wales, Australia
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Executive Program ManagerCommonwealth Bank Feb 2021 - Jun 2022Sydney, New South Wales, AustraliaLeading the Technology delivery to core General Insurance applications and channel systems for Project Castle - the Program for divestment of the CBA Group’s General Insurance business. In my role as General Insurance IT Lead I drove technology delivery and strategy for the divestment including providing strategic consulting as General Insurance technology SME. One of my key responsibilities was leading the technology teams in CBA and Hollard (the buyer) to co-create the post-divestment IT Operating Model. -
Executive Manager General Insurance ItCommonwealth Bank Nov 2017 - Feb 2021Sydney, AustraliaAccountable for all IT Operations, Service & Supplier Governance and IT Program Delivery for the CommInsure General Insurance and CBA Retail Wealth businesses. This included responsibility for management of the Core IT systems including Product Administration System (PAS), Pricing, Claims Management, Operational Datastore and SaaS based applications. Program delivery for technology change extending to Digital, CRM and other relevant CBA Group Platforms. Leadership of a global IT delivery and operations team of over 50 and budget responsibility of over $20m
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Executive Manager Online ServicesCommonwealth Bank Of Australia Sep 2013 - Nov 2017Sydney, AustraliaAccountable for IT Service Management and end-to-end Service Ownership of all Retail Digital systems including NetBank, Commbank Molibe App, Commbank website, Online Security authentication and authorisation platform (CAAS) Cloud and SaaS applications including marketing web publishing services.
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Executive Manager, Netbank And CommbizCommonwealth Bank Of Australia Feb 2009 - Sep 2013Sydney, AustraliaAccountable for IT Service Management, planning and end to end Service Ownership of CBA’s flagship Digital assets NetBank and CommBiz as well as associated security platform (CAAS). As part of the role I also acted as Program Manager of a $30m NetBank Resilience Program and was sponsor delegate for $20m CommBiz Resilience Program and $12m CAAS fortification Program. A key success factor in this role was strong communication with key business stakeholders in both the Retail and Business bank, understanding their business strategy and delivering the required technology capability uplift to support that.
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Executive Manager, Rbs Operations IntegrityCommonwealth Bank Of Australia Sep 2008 - Feb 2009SydneyA secondment role leading a team of 14 people including High Priority Incident Managers, Change Managers, Problem Managers and Service Delivery Managers supporting key RBS business areas. A key function of the role is being actively involved in high priority incidents and leading Situation Management response calls, providing updates to senior stakeholders and the Retail CIO. The role required 24x7 on-call response to any high priority incident or change failure affecting Retail Businesses.
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Executive Manager, Customer OutreachCommonwealth Bank Of Australia Oct 2007 - Sep 2008Sydney, AustraliaCustomer Outreach was a small team responsible for managing high severity incidents under situation management (a process called HPIM – High Priority Incident Management). This was a 24x7 on-call role, which also involved process improvement across the group and vendor relationship management. During this time, I was also seconded to perform several other 24x7 on-call roles in addition to my Outreach role:-May 2008-Jul 2008 - Executive Manager IT OperationsThis role was managing team of Incident and Problem managers in CBA’s internal operations centre, looking after the Bank’s most critical systems including CommSee, Payments and CommBiz. This was a high visibility role with 24x7 on- call responsibility. During my short time in the role, I was recognised for closing out multiple long-running repeated payments incidents that had remained open for up to 12 months.Aug 2008-Sep 2008 - IT Incident Manager, Group Services IT Operations IntegrityAn incident and problem management role reporting to the Ops Integrity Manager of Group Services. This role had incident coverage across services including Treasury and GDW.
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Delivery Project Executive - WestpacIbm Global Services Feb 2007 - Sep 2007Sydney, AustraliaA Senior Delivery role facing the Business Unit CIO team. Focused on client relationship and encompassing end- to-end service delivery for several of Westpac’s core technology services such as Online Banking, ATM/POS, CRM (Reach), Payments, Contact Centres, Branches, and Product Origination systems. This 24x7 role had multiple Service Delivery Managers as functional reports required coordination of all technology delivery teams across IBM’s Global Delivery business and included playing an active role in Incident and Situation Management. Critical success factors included managing portfolio interlock (budget) and assisting the Account Executive with developing and securing new business.Selected accomplishments: - Reduction in volume of high impacting incidents to several major services. - Establishment of continuous improvement forum to drive out systemic issues and improve operations. - Service Improvement program completed for Reach Program (Westpac CRM) application resulting in huge reduction in high severity incidents and improved customer satisfaction. -
Service Delivery Manager - WestpacIbm Global Services Jan 2006 - Jan 2007Sydney, AustraliaA Service Delivery Management role reporting to the Delivery Program Executive responsible for driving service delivery for several of Westpac’s core technology services including OLB, ATM/POS, CRM, Payments, Contact Centre, Branch, and Product Origination systems. A 24x7 role responsible for driving service quality improvement and involving coordination of multiple delivery teams across IBM’s Global Delivery business and included playing an active role in Incident Management, issue resolution and Disaster Recovery strategy.Selected accomplishments: - Reduction in volume of high impacting incidents to several major services. - Leading the situation management and recovery of the Bank’s Retail systems during the Ryde datacentre power outage. - Complete overhaul, documentation and automation of SLA reporting procedures used on the account. - Development the “Interlock Labour Tracking Tool” which was adopted by SDMs on other accounts.
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Service Delivery Manager - IngIbm Global Services Sep 2003 - Jan 2006Sydney, AustraliaThis role was accountable for end-to-end delivery of all services across ING’s various Wintel, Network and Midrange platforms and included Service Level reporting responsibility for the whole account. This required leveraging IBMs global delivery capability, liaison with senior ING stakeholders and management of budget. This was a 24x7 on-call role with regular involvement in technical design, incident management and project transition.Selected accomplishments: - Redesign of INGs SLA reporting to provide greater value to both ING and IBM and reduce reporting effort - Development of the “Interlock Labour Tracking Tool” which was adopted by SDMs on other accounts. - Quarterly Service Award from ING for outstanding responsiveness (The “who you gonna call” award)
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Desktop Support Team Lead - Ing & MlcIbm Jun 2000 - Sep 2003Sydney, AustraliaLeading a team of on-site Desktop Support technicians supporting all areas of business with “break fix” and “Move Add Change” desktop activity.Selected accomplishments: - Development of CCMS reporting Excel Addin application to assist team with accuracy of their weekly time sheeting. - Reduction in outstanding desktop incidents queue on MLC account from >150 to zero in less than 3 months. - Improved reporting to account team on Desktop issues and resource demand. - MLC Desktop Team was awarded a “Blue” (highest) satisfaction rating by the MLC account team for the first time ever.
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Marketing And Communications ManagerAsap Communications Pty Ltd Dec 1999 - Jun 2000Sydney, AustraliaEmployed to design, build and maintain the small telecommunication company’s web site which I developed and coded, to create new marketing material, graphics and logos including photographic work for brochures and advertising. In addition, I refined existing Sales processes using automated coded templates and databases. My role extended beyond this to include overhaul of the company’s HR leave tracking system which I did by implementing a database to make the process more efficient. The role also included systems and hardware support for the Sales and Admin staff.
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Technical Support ManagerProscan Australia Feb 1997 - Dec 1999Sydney, AustraliaProscan is a Sales and Support company specializing in digital imaging products. This role involved telephone support, on-site software and hardware training, hands-on service and repair of hardware and an overall management responsibility for other staff within the technical department. My role also involved Sales responsibility as I was involved in demonstrating products to customers during in house demonstrations and organised trade shows. My standout achievement here was fully automating the hardware repair job booking system with a custom built Access database.
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Chief Estimator And Project CoordinatorNeslo Australia Sep 1989 - Dec 1996Sydney, AustraliaNeslo Australia was an office fitout company with a Building Contracts division, a Materials Supply Division and a Powder Coating division. I was mainly involved with the Contracts division, starting as Junior Estimator before being promoted to Chief Estimator and Project Co-Ordinator. My role included estimating and project managing multi-trade internal fitout projects of up to $1.5million. During my time with Neslo, I implemented and embedded a new computerised estimating system which streamlined estimation process and improved accuracy.
Lachlan Williams Skills
Lachlan Williams Education Details
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Balgowlah Boys High School
Frequently Asked Questions about Lachlan Williams
What company does Lachlan Williams work for?
Lachlan Williams works for Colonial First State
What is Lachlan Williams's role at the current company?
Lachlan Williams's current role is Technology Strategy | IT Executive Leadership | Program Management | IT Service Management & Operations | IT Portfolio Transformation | Digital & Web Publishing | Financial Services | General Insurance | Superannuation.
What is Lachlan Williams's email address?
Lachlan Williams's email address is lachlanwilliams@me.com
What is Lachlan Williams's direct phone number?
Lachlan Williams's direct phone number is +614126*****
What schools did Lachlan Williams attend?
Lachlan Williams attended Balgowlah Boys High School.
What skills is Lachlan Williams known for?
Lachlan Williams has skills like It Service Management, Service Delivery, Itil, Outsourcing, E Commerce, Stakeholder Management, Strategy, Project Delivery, Data Migration, Business Continuity Planning, It Strategy, Product Management.
Who are Lachlan Williams's colleagues?
Lachlan Williams's colleagues are Marek Dominiak, Simone Collins, Jojo Qiao, Tom Conville, Peter Palmer, Jeffrey Luo, Le Pham.
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Lachlan Williams
Strategy And Communications Leader | Public Affairs | Public Policy | Integrated Campaigns | Advocacy And Engagement | Digital | Ghostwriter And Speechwriter | Data Enthusiast | Coffee Haver | Brain Pickee | ConsultantMelbourne, Vic3gmail.com, gmail.com, cpd.org.au
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