Laura C. Email & Phone Number

El Segundo, California, US

Office of AI

Los Angeles, CA, US

• Launched the Remento Book from 0-1 in 90 days, generating $250K in revenue, onboarding 7,000 customers, and achieving 300% of company goals using insights from 50+ customer interviews and an early beta program to.
• Implemented storytelling AI enhancements, prioritizing updates based on user feedback received through customer support channels, directly addressing top customer desires and complaints.
• Pioneered analytics-driven product roadmap adjustments using MixPanel, uncovering our top metric was 150% above target, allowing us to redirect priorities to address a metric performing at 50% of target.

El Segundo, California, US

• Saved operations 2 hours per 100 loads by implementing a bulk action and machine learning algorithm that reduced the time it took to push loads into the driver marketplace.
• Automated 10% of the system's appointment processes by pioneering the development of the appointment service from 0-to-1, creating the step-by-step algorithm business rules, and leveraging APIs to streamline slot.
• Diversified the company’s revenue stream by developing a client-facing product and pricing strategy, including 0-to-1 for customer-facing self-service tools.

El Segundo, California, US

• Transitioned the final 10% of load types from a legacy system to an internally created tool by implementing support for exports shipment types.
• Conducted product research and launched localization of the internal application to support shipments from multiple ports across various timezones.
• Created a recommendation tool that reduced operational time to find matching loads from up to 10 minutes down to 4 seconds by launching a dispatching assistant using a matching algorithm.

• Our mission is to build a dating space where a person’s personality, values, sense of humor, passions, and quirks are what set them apart — not their looks, name, or fashion choices.
• Increased company waitlist by 45% month-over-month, contributing to the growth of the business and validating the app’s concept of a synchronous voice approach aimed at improving the dating process.
• Secured $210k in funding through acceptance in two accelerators — Graham & Walker and Snap's Yellow — as well as winning Agora's Pitch Competition to support the development and expansion of Blink.
• Launched Blink 0-to-1, including recruiting and onboarding the first 1K customers, securing app store approvals, hiring and onboarding developers and interns, setting up analytics, and managing the company’s finances.

El Segundo, CA, US

• Created and implemented the product strategy as the first product hire at an early-stage B2B SaaS startup fighting homelessness, addiction, and care for those experiencing mental health crises, including product.
• Successfully set up, implemented, and monitored data and user tracking, working closely with engineering to validate our work and provide support in MixPanel, FullStory, and ZenDesk.
• Conducted product discovery to bring our service provider MVP from concept to launch (0 to 1) for our first service provider customer, working closely with our customers to develop a valuable product.
• Managed UX consultants and implemented their designs with engineering to achieve our goals of providing user-friendly software that solves the crucial problem of being able to find urgently needed healthcare services.
• Created the inaugural Customer Success program to ensure new and prospective clients onboard and adapt our product successfully.

Boston, Massachusetts, US

• Updated product to comply with GDPR requirements.
• Defined and communicated the product strategy using quantitative and qualitative data for a lead generation product with annual revenues of $6M for a leading service in the property management industry alongside UX and.
• Identified root cause of heightened credit requests using data analysis and research. Implemented a short term fix which saved $30K in MRR alongside a long-term plan for the remaining improper leads, protecting $135K.
• Converted frontend to react-static to improve KPIs in mobile responsiveness, page load, and SEO by >50%.
• Discovered and validated hypotheses to add value for our customer base using customer surveys, phone screenings, and data tracking and testing tools such as Google Analytics, Heap, HotJar, and Optimizely.Highlighted.
• Product Management

Boston, MA, US

• Managed content strategy for 3 training programs, including conducting stakeholder interviews to develop accurate and relevant content, software simulations, and learning objectives.
• Championed 3 advisory boards to improve employee efficiency by implementing standards and procedures, including a new worksheet template, curriculum tracker, and change request process.
• Translated feedback from 35 stakeholders cross-departmentally into usable training products for enterprise content which impacts 100 HIM/Identity and HH/HSPC staff members, managers, and credentialed trainers.
• Mapped and built entire records in MST for use during training.Extracurricular:Partners Healthcare Young Professionals Group FY2017 Board Chairperson
• Directed 6 board members in implementing and tracking successful social, community service, sporting, and career-oriented events for over a 2,000 person member base and within a $5,000 budget
• Set timelines and requirements for monthly meetings, newsletters, and events for board members.

Somerville, MA, US

• Pioneered inaugural Scrum / Agile team alongside 3 engineers under executive direction within a traditional, non-software company seeking to modernize an in-house desktop application.
• Conducted product discovery activities to determine whether to replace a home-grown tracking program internally or buy an out-of-the-box solution, resulting in the approval of a year-long plan to rewrite the platform.
• Tested 15+ training products on samples of 10 - 15 power users to solicit and analyze feedback before company-wide roll-outs.
• Researched and developed training plans and strategies for new processes, products, and procedures for company-wide initiatives.
• Met strict deadlines for product and program development, management, research, and implementation.

Somerville, MA, US

• Overhauled quality control program focusing on employee experience to improve compliance and morale by simplifying scoring and creating bi-weekly training exercises. Employees reported more confidence in their skills.
• Re-wrote 15+ standard operating procedures for simplicity and impact to ensure participation in and adaption of the workflows.
• Analyzed metrics from compliance errors to identify trends and release training collateral.
• Communicated program success at bi-weekly department meetings in front of mixed audiences of 50+ field and operations staff.
• Liaise with 5+ vendors, 100+ clients, and 150+ employees to ensure timely disposal for weekly shipments of 800+ drums of hazardous wasteHighlighted Skills:
• Program Optimization

Somerville, MA, US

• Managed hazardous waste programs onsite for various hospitals and universities.
• Trained new employees to site and Triumvirate specific standard operating procedures.
• Trained site staff on how to properly dispose of their waste, waste pickups, and waste shipments.
• Organized, planned, and coordinated waste shipments included preparing hazardous waste shipping paper, properly marking and labeling the drums, and proper truck loading.Highlighted Skills:
• Program Management
• Hazardous Waste Management

• Supervise student staff workers
• Assist full-time staff in recruitment and additional training of customer service representatives
• Answer incoming and conduct outgoing calls
• Manage incoming inventory
• Assist customers with on-campus information, temporary building cards, lock-out sets, maintenance requests
• Manage cashiering activities in areas of purchasingHighlighted Skills:

• Keep the administrative tasks running smoothly (think data entry, filing, client communications, incoming and outgoing calls)
• Trained all new employees on how to use internet applications (ProviderSoft)Highlighted Skills:
• Employee Training
• ProviderSoft
• Customer Service

New City, NY, US

• Trail installation, improvement and marking through Rockland County Parks Department
• Attend seminars and workshops on pressing environmental issues
• Showcase an end-of-season presentation to AmeriCorps stakeholders that documents progress and knowledge acquired through serviceHighlighted Skills:
• Environmental Resource Management
• Public Speaking

Bachelor Of Science (B.S.), Applied Economics & Management

Master Of Business Administration - Mba, Business Administration And Management, General