Laci Horner Email & Phone Number

Travel and destination discovery shouldn’t be daunting, it should be FUN. Let the MAGIC of YUGEN clear the noise, and lead you to your own personal travel nirvana.Broaden your horizons. Enhance your perspective. Follow your soul. Find Your Y.hi

First time mom, learning on the job, with an intense and joyful focus on each moment as it unfolds. Definitely the most educational, challenging, ever-changing, hilarious, and fulfilling role to-date.

New York, Ny, Us

West Hollywood, California, Us

West Hollywood, California, Us

Lead day-to-day sales activity, training, and coaching for team leads, account executives, account managers, associate account managers, and hybrid AE/AM teammates for Asia Pacific with over 20 direct reports. Responsible for Growth Strategy of Asia Pacific team, successfully growing the Sales Department from 2 to 25 employees in a year and a half.Drive new sales across Australia/New Zealand as well as client on-boarding, nurturing, escalations, renewals, new product launches, and revenue growth across the Region.Liaise with international counterparts in Engineering, Product Development, Training, Sales Operations, and Sales Leadership across multiple countries

West Hollywood, California, Us

Lead teams of 12-15 Account Executives to drive new business across North America

West Hollywood, California, Us

West Hollywood, California, Us

Honolulu, Hawaii , Us

Set in the heart of Waikiki, both the Outrigger Reef and the Outrigger Waikiki on the Beach are premier ocean front settings for your next getaway or business trip. These truly iconic properties are not just close to everything the area has to offer, they are part of it, with the famous Duke's Waikiki restaurant located on the ground floor of the Outrigger Waikiki on the Beach. We invite you to relax in our newly renovated rooms, well appointed with warm woods and luxurious island touches that echo our stunning views from the mountains to the sea. Our beachfront properties are not just a place to stay while in Oahu, they are the destination.As the Corporate Sales Manager for these two beautiful beachfront properties, I am responsible for increasing and servicing Outrigger Hotels and Resort's corporate accounts and local group business. My duties include but are not limited to:-Member Representative for Outrigger Hotels and Resorts in the Honolulu Executive Association-Visiting local corporate accounts/businesses to promote Outrigger's corporate program, Pacific Business Connection and develop relationship with community-Promote our meeting and event space in community, along with any special events (vow renewals, etc)-Represent Outrigger Reef and Outrigger Waikiki on the Beach at Outrigger "Aloha Days" in various mainland cities, giving presentations on both properties to travel agents from across the country-Grow local group business and FIT corporate bookings-Complete RFP process for national corporate accounts-Work closely with revenue managers at each property to ensure various company goals are met and exceeded-Keep in depth records of accounts visited, business discussed and client's past and future needs -Increase membership program through encouraging referrals and prospecting new business

A stunning, 500+ room expansive resort, Sheraton Keauhou Bay Resort and Spa is idyllically set in the heart of historic Keauhou Bay. Perched atop beautifully contrasting black lava rock and the turquoise waters of the Pacific, Sheraton Keauhou Bay Resort and Spa is an excellent location for the perfect island getaway. My duties there included:-Ensuring guest satisfaction -Developed team mentality across front office departments-Managed Union Bell Desk/Valet staff-Developed employees into management and supervisor roles-Developed schedules across Front Office departments in compliance with occupancy and budget-Helped to develop focus on upsells and knowledge of product and services-Managed team through extensive renovation of property and franchise change-Ensured brand standards were adhered to and strictly followed-Focused on increasing guest satisfaction ratings and disseminating review responses across departments for follow up-Responsible for relocation of front desk/bell desk during renovation-Responsible for ordering supplies/brand materials across front office departments-Heavily assisted with developing Lei Arrival process (responsible for weekly order of fresh flower and kukui nut leis)-Led transition from existing guest satisfaction measurement survey to Starwood's newly developed program-Led transition from prior operating system (Galaxy) to web-based operating system (Lightspeed) across front office departments-Expedited check in/arrival process

Houston, Texas, Us

As account manager for one of the premier waste haulers in the country, I assisted clients with developing the best materials management program for their business needs. I worked with both contracted and independent accounts to ensure they were compliant with National, State, and City ordinances while focusing on Waste Management's superior safety and service record. My duties also included:-Developing relationships with existing accounts-Focused on value based selling rather than price-High secure rate of three stream selling approach and value added services (greatly increased number of clients within book of business that utilized multiple lines of Waste Management services, such as LampTracker, recycling, etc-led to reduced cancel rate and increased customer loyalty)-Implemented recycling programs per the San Diego City Ordinance-Reduced the number of cancelled accounts-Handled customer complaints with focus on service and attention to detail-Developed strategy to grow exisitng book of business profitably, in line with company and branch goals-Increased number of accounts within territory under contract (36 month term)-Ensured customer satisfaction and recognition of value of service provided

St. Louis, Mo, Us

Enterprise Rent-A-Car was an excellent introduction into customer service based selling. I began at one of the largest cornerstone branches in Southern California and was quickly promoted to the San Diego Airport location based on proven sales success and the ability to train new employees on my customer based sales approach. I cultivated my approach within my initial branch location to ensure we had excellent Customer Satisfaction scores while driving our protection package numbers and upsells. This influence led to successfully leading our branch through many new employees and creating a team atmosphere while still encouraging friendly competition. My duties and accomplishments include:-Led region in upsells and protenction package sales through my customer service based selling, focusing on finding out what the customer needs rather than pushing services and products-Trained new employees to offer selection everytime to increase upsell secure rate-Cultivated confidence and team mentality in fellow employees-Trained and developed new employees, assisted in hiring process-Marketed new and old accounts-Managed front office duties-Resolved customer service issues and complaints-Provided excellent customer service-Assisted in fleet management and branch profitability

Bachelor'S, Nutrition/Dietetics, Hospitality Management

High School Diploma