Laci Lowry Email & Phone Number

Plano Texas

Plano Tx

Plano, Tx.

• Successfully utilize background in mortgage compliance, specialized knowledge of system technology and ability to develop control reporting, and expanding knowledge of regulatory and legal requirements.
• Commended for work on TRID controls and monitoring, including two awards.
• Work hand in hand with compliance, legal, tech, remediation, and the risk office to contain, recover, and close issues and events pertaining to documents and/or system changes to meet requirements.
• Provide audit responder feedback for findings, and facilitate the update requirements.
• Coordinate all aspects across departments within set timelines, while maintaining a great internal and external customer experience, key to accomplishments in this position.

Plano, TX

• Selected to conduct user acceptance testing for a single processing platform because of attention to detail, ability to learn quickly, and desire to expand knowledge and experience in the business.
• Quickly adapted to the new environment and role, and became a leader amongst the team.
• Changed teams/projects frequently including the TRID rollout, expanded knowledge and exposure to new initiatives within the company.
• Selected to be part of a small team creating system technical and compliance support, assisting users with system issues and reporting to tech for solutioning and creating workarounds to ensure current compliance was.
• Reduced losses due to inacurate cures on files by developing a new review process, and collaborated on system improvements to calculate accurately

Plano, TX

• Ability to prioritize and work efficiently was imperative for success.
• Processed loans using customer service and organization skills.
• Communicating effectively as a liaison between departments and with the customer was critical to making the process smooth.
• Recognized for maintaining a high volume pipeline, while also persistently receiving the highest customer satisfaction score.
• Trained new associates and was a resource for continued mentoring as needed.
• Mortgage and home equity experience and knowledge of compliance and regulatory guidelines were critical in this role.

Plano, TX

• Led the quality and compliance checks on mortgage files, and sent disclosures in a timely manner to customers.
• Operational compliance was a primary focus.
• Most valuable contribution was creating and maintaining reports to keep the staff in compliance with government regulations, and creating onboarding binders for the new pod leaders and training material for MSA’s.
• Handled administrative duties, including maintaining the team Executive’s schedule, travel, and expenses.

Plano, TX

• Organizational skills were especially critical.
• Building a relationship with customers drove sales to highly commendable levels.
• Took on tasks to organize desks, filing systems, phone calls, branch self-audits, and scheduling and planning events.
• As a banker and teller, participated in the branch mentor program to assist with training and onboarding of new associates.