Sr. Business Analyst
Nordstrom Product Group
•Utilize broad scope of IT knowledge to upgrade and clean a control desk database, including adding drop down lists and audit reports, organizing entry forms, and creating new documentation required to understand internal resources.•Lead business process documentation efforts to support business case for a Product Lifecycle Management upgrade project, including supporting adoption tracking and quality claims for process and decision tree documentation.•Completed classes such as Leading Changes & Transitions, Developing Your Leadership Style, Precision Questioning & Answering, Strategic Thinking, Effective People Skills, Understanding Continuous Improvement, and Business Analyst Training.