Managed annual roadmap planning process across 17 different cross-functional areasIntroduced process to define commercialization needs for new initiatives to improve product implementations and market adoption

Program managed three key strategic initiativesDefined framework to deliver best in class Program Management for business partners, including standard program health dashboards and risk management trackers to be utilized for all programs managed by the Digital PMO organization

Managed ongoing projects with largest mobile wallet partner to bring new consumer payment experiences to market

Managed launch of multiple mobile wallets by collaborating with internal business partners including Business Development, Operations, Risk, and Marketing and external business partners, including issuer, processor, and wallet provider to meet critical development timelines

Developed in-depth EMV/chip card implementation strategy and business case and completed chip card rollout across 15 charter banks one month ahead of projected completion dateManaged SharePoint product pages to provide central location for all card product resourcesManaged debit card brand flip, gift card product rollout, and prepaid product implementation

Responsible for all retail product projects, including new product implementation, ATM management, and vendor managementManaged relationship with credit card provider and streamlined processes, improved reporting, and standardized incentive process across multiple charter banksManaged fleet of ATMs, including software upgrade project that involved testing new software, scheduling technician visits, and issue resolution

Managed staff of eight employees with a primary focus on staff development, branch sales, and business development

Rotated through various departments of the bank completing projects including core market research, banking center manager rotations, and bank acquisition support