At Sphera, I specialize in designing data-intensive web and mobile applications that are focused on sustainable, transparent supply chains, enhancing user experience and driving product innovation. I collaborate closely with cross-functional teams, including engineers, product managers, stakeholders and other designers, to ensure seamless integration and impactful outcomes. I lead the entire design process, from initial research through to final delivery, prioritizing user-centered solutions every step of the way.During my tenure at Sphera, I have led multiple impactful projects:- Developed a feature that introduced automated notifications for expiring documents, allowing users to update their information seamlessly. This enhancement reduced the document update process from an average of three days to one day, achieving a 66% improvement in processing speed and significantly optimizing workflow efficiency.- Designed user experience concepts and facilitated workshops to unify the SupplyShift and RiskMethods platforms, creating a cohesive user journey to promote engagement and cross-selling opportunities.- Enhanced the SupplyScreen product by building a drill-down capability within risk scores, providing users with granular insights for more precise data-driven decisions.- Directed the adoption of Sphera design system components within SupplyShift, ensuring product alignment and consistency across the broader Sphera ecosystem.

As a product design mentor at Designlab, I work with product design students at a one-on-one level to go through course curriculum. I meet regularly with my students once a week via video conference to walk them through course material, go over their recent work to give experienced feedback, and discuss any questions they have about a career as a product designer. In between video meetings, I comment regularly on their submitted work and approve it to move forward or suggest it should go through more iterations.

At SupplyShift, I was dedicated to simplifying complex web and mobile applications that focused on sustainability, human labor practices, responsible sourcing, and supply chain mapping. My work centered on creating accessible, user-friendly experiences that empowered users to make informed, responsible decisions. By leading the full design process—from initial research and user discovery through to prototyping and final delivery—I ensured that every project was guided by user-centered insights and aligned with SupplyShift’s mission. Additionally, I had the privilege of mentoring new designers in best practices and encouraging their professional growth.During my time at SupplyShift, I: - Designed the SupplyScreen feature, enabling users to identify an average of 16% high-risk suppliers within their supply chain. This feature brought attention to critical areas for risk mitigation, bolstering supply chain resilience. Following its implementation, user engagement increased by 15%, demonstrating its impact on user interaction.- Developed a centralized document management module for SupplyShift, allowing users to access, search, and filter documents efficiently. This feature reduced the average time needed to locate a document from 20 minutes to just 5 minutes, achieving a 75% improvement in efficiency.- Conducted an in-depth accessibility audit of the SupplyShift platform based on WCAG 2.0 guidelines to ensure AA compliance, meet legal standards, and enhance usability across diverse user needs.- Oversaw and contributed to the development of SupplyShift's design system in Figma, establishing a consistent visual language and streamlining design processes for quicker, more cohesive design implementation.- Was heavily involved as a member of SupplyShift’s Justice, Equity, Diversity, and Inclusion (JEDI) council.

As a User Experience Designer at Hireology, I collaborated with product managers and engineers to develop innovative, user-centric solutions for addressing key challenges within Hireology's SaaS hiring platform. I focused on streamlining the process for creating customer career sites, ensuring that users could easily build and manage their online presence. Additionally, I worked on optimizing both the job application creation process and the candidate experience when applying for positions. I also contributed to the development of Hireology's product design system, collaborating with another designer and an engineer to establish a cohesive design framework that enhanced consistency and efficiency across the platform.While working as a UX designer at Hireology, I: - Developed a website-building tool that empowered users to create their own career websites, reducing the time required to set up new customer sites by 99.41% and lowering support requests for career site updates by 48%.- Designed mobile-first, responsive websites tailored for clients, enhancing their online presence and driving greater user engagement.- Played a key role in establishing Hireology’s design system in Figma, optimizing the design workflow and ensuring a consistent product experience across platforms.- Started Hireology’s first employee resource group for LGBTQIA+ employees and allies.

As Hireology’s Visual Designer, I led and refined the company’s marketing design language, providing art direction for a wide range of assets, including the main website, email templates, e-books, presentation templates, advertisements, event materials, and internal resources.I collaborated closely with the Content Marketing team—working alongside the content strategist, digital marketing manager, and executive leadership—to align our marketing visuals with strategic objectives. Additionally, I partnered with the User Experience team to maintain design consistency across both our marketing platform and Hireology’s application software.During my time as Hireology’s Visual Designer, I: - Led a full redesign of the Hireology marketing website using Elementor, HTML, and CSS to align the site with brand guidelines, resulting in a reduction of the bounce rate from 57% to 39%.- Designed visually engaging, brand-consistent email templates in HubSpot using HTML and CSS, enhancing brand recognition and increasing click-through rates from 1.9% to 3.7%.- Created physical event assets for Hireology’s annual conference, as well as promotional materials for the company’s booth at industry events, to build brand awareness and engagement.

As a visual designer at Groupon, I conceptualized, developed, and designed visual assets for large and small marketing campaigns across Groupon’s desktop and mobile site, mobile app, email, and social media platforms. This included collaboration with other designers to brainstorm concepts and designs for larger yearly campaigns, such as Mother’s Day and the Holiday season. For National clients with easily recognizable brands, like Banana Republic or Hulu, I needed to design marketing assets that honored their brand identities, alongside Groupon’s own guidelines, to create engaging content for customers. Working on campaign designs required effective time management to juggle around 10 to 15 campaigns a week in various stages of completion.Additionally during my time at Groupon, I also overhauled the UI look and feel of the Groupon Guide in collaboration with a UX designer. This included the creation of individual sub-branding guidelines, which better enabled the design of supporting landing pages and gift guides during larger marketing campaigns. I also gained visual social media experience by curating imagery for Groupon’s social media platforms to grow customer engagement and brand trust.

During my time as an image designer at Groupon, I designed beautiful deal imagery that accurately portrayed customer experiences. This included sourcing deal imagery through merchant websites, or selecting engaging stock imagery. I retouched the photography as needed to ensure accuracy and to encourage customer engagement. As an image designer, I also designed and illustrated content for the Groupon Guide to support Guide articles and related social media assets.

As a customs compliance representative at K&R, I transmitted flight information to customs agencies when air carriers carried people or cargo over international borders. The positions required the use of verbal and written communication skills to record customer flight details and cargo information for paperwork. It also required the use of specialized software with a meticulous eye for detail and accuracy to prevent clients from having to pay thousands of dollars in potential fines. My role also required my ability to communicate effectively with Customs Border Patrol officers.

During my time as the retail customer service assistant at Underground Printing, I handled front-line customer service needs for digital and physical store orders and purchases. I responded to customer issues via email and phone and solved any errors they experienced, including any exchanges and returns. I also served as the front office front receptionist, directing phone calls and visitors to the appropriate staff members.

As the photographer and videographer at Covenant Heights, I handled all photography and video capture, editing, and delivery. The position also required graphic design skills, and an ability to learn new programs quickly. My day-to-day tasks included the capture of compelling video footage and photographs while campers and staff participated in all campground activities. I edited video footage in Final Cut Pro for presentation, marketing, and DVD sales. I also retouched all photographs for print and web.

During my time as the Store Manager at Covenant Heights, I ordered and stocked merchandise for the campground store, took inventory, priced merchandise, and fulfilled all paperwork. I was also responsible to open and close the store. Additionally, I trained volunteers and assisted customers with their purchases.