Laconya Singleton Email & Phone Number

In my current position, I am a valuable member of the team and an important pillar of organizational support. I assist the White Cap team with continued success of providing great service to individuals and businesses within the United States, as well as internationally. I maintain accounts, budgets, record keeping, office organization and general workflow using Microsoft Word, Excel, Oracle and PowerPoint. I problem solve, prioritize, and time manage. I am a self-starter as well as a great multitasker, team player, and excel at managing legal documents, performing detailed research, and maintaining calendars. I am familiar with best practices and a fast learner when it comes to new systems and procedures, and I am adept at arranging correspondence in a variety of different ways, from letters to phone calls to email. My previous experience with the USPS has given me the opportunity to excel in my customer service and communicative skills and vastly improve my leadership abilities. I am extremely dedicated and focused on my work. You can count on me to be timely, helpful and reliable from day to day.

United States

I managed the day-to-day functions in the mail room: sorting incoming mail, preparing outgoing mail and distributing letters and packages as needed. Managing mailroom staff; planning, scheduling, organizing and directing assigned work. I interviewed applicants; provided applicants recommendations for hire, in addition to providing training for incoming staff. I was responsible for handling personnel matters including employee discipline, termination or retention. I was accountable for tracking and confirming the hours worked for all staff. I managed the recording of the amount of mail that is received and distributed daily. I processed change-of-address orders by entering information into computers which processes and produces forwarding address stickers. I supervised a 70-person crew, clerks, mail handlers, along with combo drivers. I supervised the bundling of mail in preparation for delivery or transportation to relay boxes. I answered customers' questions about postal services and regulations, selling stamps and money orders. I provided customers with change of address cards and other forms. I maintained accurate records of deliveries, recorded address changes and redirected mail for those addresses and returned incorrectly addressed mail to senders.