Full range of administrative support to partners with high-volume practices. Enhanced attorney productivity by streamlining each attorney office operations and individual practice tasks. Complete knowledge and understanding of firm policies and current issues in industry to assist attorneys with risk management and office compliance. Managed confidential and sensitive information.• Conserved attorney time by reviewing correspondence to determine its distribution; noted dates, calendared events, flagged response deadlines. Authored draft responses.• Managed voluminous calls and e-communications. Screened, answered and resolved inquiries.• Communicated with professionals at all levels to schedule conference calls, arrange meetings and exchange information. • Performed transcription, inputting, editing, redlining, scanning, formatting and proofreading of various documents, contracts, agreements, reports, tables, spreadsheets, etc.• Researched and compiled information to complete documents and develop reports.• Recorded timekeeper narratives. Created time reports and client lists.• Coordinated travel. Prepared itinerary summaries; resolved last-minute issues.• Processed and tracked expense reports and invoices.• Maintained and developed individual Calendars and Contacts databases. • Collaborated with Records to process intake, closing, retrieving and storing files. • Organized and managed electronic and physical files.• Generated ebills to clients; reviewed for accuracy, identified discrepancies. Collaborated to finalize. Resolved queries. Directed new client eBilling set-up.• Orchestrated resolution of potential conflicts in new intake matters.• Proactively prepared attorneys for speaking engagements and meetings. Coordinated presentation and marketing materials; secured participants for events.• Mentored secretarial clerks on office policies and procedures.• Suggestions for ‘best practices’ and e-billing process improvements implemented.