Instruct new & existing drivers to meet requirements for credentialing in FedEx Ground system. Coordinate with contractors, on-site CTs, and drivers to ensure timely flow of required documentation & qualification.

Educate & empower FedEx Ground service providers to successfully negotiate more favorable rates on contracts.

Design, develop, implement and maintain tools, processes, policies and metrics to track and drive improvement to KPIs including service, safety, employee retention, operating expenses, fleet maintenance, regulatory compliance and other identified areas of improvement. Operational, logistic and financial analysis and reporting. Conduct ongoing contract negotiations with our brand customer.Plan, dispatch, support daily pickup and delivery operations.Establish strong working relationships with terminal staff, vendors, other ISPs and key customers. Conduct interviews/hire, train, monitor, coach, and discipline team of 15 drivers (mix of hourly, salary, and 1-9 contractors.)Investigate and resolve disputes, misdeliveries and complaints.-Reduced safety reporting compliance to zero within 3 weeks.-Successfully brought entire fleet into DOT compliance within first quarter, allowing optimization of vehicle resources to route needs.-Took team from second-to-last place in terminal for service to tied for first within 6 weeks of hire (+2.6% SLA.)

Plan, dispatch, support, and report daily pickup and delivery operations.Conduct second-stage interviews, train, monitor and coach team of 35+ drivers (mix of hourly, salary, and I-9 contractors.)Investigate and resolve disputes, misdeliveries and complaints.Establish strong working relationships with terminal staff, vendors, other ISPs and key customers.Design, develop, and maintain tools, processes, policies and metrics to track and drive improvement to KPIs including service, employee retention, operating expenses and other identified areas for improvement.Step in delivery driver role as needed due to staffing and business needs.

Assist clients with addressing critical needs to grow and succeed in their sectors, by decreasing costs, improving processes, and developing core competencies to support competitive advantage. Clients include: Industreeus, NRGSim, McCannabis, Golden Ticket, 7 Farms Llc, Mountain View Growers

Research new techniques and production options. Develop and improve manufacturing processes to reduce costs and ensure compliance. Maintain strong relations with a robust supplier base including both local and international organizations, while working to establish and grow wholesale customers. Work collaboratively with both suppliers and customers to create successful products and entries to the cannabis market.

Manage all operations, purchasing and production functions for the operation of two dispensary locations, including planning & forecasting, marketing & sales strategy, and customer interactions. Responsible for cash accounting, vendor management, quality assurance, inventory management, regulatory compliance, and implementation & data maintenance within ERP/POS and METRC (industry specific software.) - Reduced costs on bulk flower purchases by 23% within first six months of hire- Established strong vendor relations and contractual buying to ensure supply- Instituted category buying which led to dramatically improved customer service outcomes

Assisted with rollout of retail inventory management software to Daimler Trucks North America dealerships throughout the United States, Canada & Mexico. Utilize SQL to extract data for analysis to continually improve the accuracy and utility of the RIMPro tool to the client's customers, ensuring the highest quality of service & support during the rollout. Coordinate with both end users and previous inventory management team to facilitate a smooth transition. Track and resolve issues aggressively, working closely with the programming department in Poland to help translate customer needs into actionable items, leading to a better user experience and more reliable outputs.

Coordinate shipment of goods from international and domestic suppliers and distribution centers, including Japan, Mexico, and Canada for B2B commerce. Process invoicing and payments to customers and vendors. Manage inventory and coordinate shipments for B2C/Ecommerce customers. Identify issues, develop tracking tools, compile data, and utilize lean techniques, including 5s, to improve the effectiveness of the logistics function.

Provide exceptional customer service in a call center environment, with the additional responsibility to determine the cause of individual contacts for call tracking purposes. Assure quality and consistency through calibration with team members. Provide written and oral feedback to management regarding call trends, train others.

Answer inbound calls from internal customers, coaching verbiage, and answeringinformation retrieval, policy application, procedural inquiries, and other questions to assure quality standards. Conduct research and call-backs as necessary. Answer and service inbound calls from external customers needing specific services requiring higher level of product and policy knowledge. High volumes of date entry and maintainence in CRM, phone calls and email correspondence.

Analyze production processes and create more efficient procedures and workplace environments to facilitate one-piece-flow and, ultimately, increase productivity. Produce reports on progress and employee performance, and make recommendations for product designs with minimal supervision. Create, explain, and implement new policies to jewelers to achieve lean manufacturing goals.

Care for adults with developmental disabilities. Adhere to strict state laws regarding the individuals and their environments. Communicate with clients effectively to assist them with their individual service plan requirements, and comply with OIS policies and procedures