Lacy Pack

Lacy Pack Email and Phone Number

Chief Technology Officer (CTO) / EVP @ iNDEMAND ๐Ÿš€ Leading Agile Transformations & Scalable Growth ๐ŸŽฌ Broadcast & Streaming Technology ๐ŸŒ U.S. Navy Veteran โš“ SAFe Agilist & AWS Certified Cloud Practitioner @ iNDEMAND
Lacy Pack's Location
Los Angeles Metropolitan Area, United States, United States
About Lacy Pack

Technology and innovation are the twins of tomorrow. Iโ€™ve built my career on ensuring that together, they deliver measurable results. With extensive experience leading large-scale video delivery, platform integration, and infrastructure optimization, I craft strategies and lead teams to enhance performance, streamline costs, and elevate customer experience.My career spans transformative roles across broadcast and streaming technology, where Iโ€™ve led Agile transformations, driven cloud adoption, and developed cohesive teams equipped to deliver high-quality, customer-centric solutions. From optimizing broadcast systems and live production workflows to restructuring budgets for operational efficiency, my approach combines technical expertise with strategic vision.Areas of Expertise:โ˜› Broadcast Systems Technology Designโ˜› Cross-Functional Team Leadership & Mentorshipโ˜› Agile & DevOps Implementationโ˜› Cloud Solutions & Optimization (AWS)โ˜› Budgeting & Capital Planningโ˜› Workflow Analysis & Implementationโ˜› Customer Service & Focusโ˜› Cost Optimization & Revenue GrowthIโ€™m motivated by the challenge of translating complex technology into high-impact solutions that benefit both the business and the customer. Whether working with vendors, guiding internal teams, or aligning strategy with operational goals, I approach each initiative with a commitment to excellence, collaboration, and continual improvement.๐—Ÿ๐—ฒ๐˜โ€™๐˜€ ๐—–๐—ผ๐—ป๐—ป๐—ฒ๐—ฐ๐˜If youโ€™re interested in connecting about potential opportunities or discussing how we could collaborate to achieve transformative results, please reach out to me at lacypack.tech@gmail.com.

Lacy Pack's Current Company Details
iNDEMAND

Indemand

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Chief Technology Officer (CTO) / EVP @ iNDEMAND ๐Ÿš€ Leading Agile Transformations & Scalable Growth ๐ŸŽฌ Broadcast & Streaming Technology ๐ŸŒ U.S. Navy Veteran โš“ SAFe Agilist & AWS Certified Cloud Practitioner
Lacy Pack Work Experience Details
  • Indemand
    Executive Vice President / Chief Technology Officer
    Indemand Aug 2021 - Present
    New York, Ny, Us
    Focus on continuous improvement, coordinating transition to cloud services where feasible, optimizing operations, and ensuring engagement and support of entire team, which operates remotely. Lead team of 50 employees, including 6 direct reports across infrastructure, security, software development, live operations, video-on-demand, and project management; ensure high performance and remote work efficiency by initiating quarterly all-hands and semi-annual one-on-one meetings with each team member.
  • Directv
    Director Of Technology
    Directv 2018 - Aug 2021
    El Segundo, Ca, Us
    Lead technology operations and provide executive-level reporting, detailed operational requirements, and architectural support, as well as equipment maintenance and upgrades, to meet business-driven metrics. Drive financial goals with expense management and annual capital planning. Architect efforts for preserving continuous on-air stability and performing full design reviews to lead LA-based broadcast center. Build and develop technologically sophisticated teams with autonomy and respect. Introduced and deployed visionary new encoding platform. Manage 100+ team members with 8 reports, including 5 associate directors, and $2.5M budget.
  • Directv
    Director Of Technology Operations
    Directv 2015 - 2018
    El Segundo, Ca, Us
    Drove operations for next-generation technology streaming platform with focus on system specification requirements, architecture, and real-time, agile-based cloud (AWS) software deployment. Provided weekly status presentations to executive leadership and authored operational acceptance criteria for monitoring purposes. Established technology and operations team, growing operation to 16 to support novel initiatives. Implemented DevOps work into cutting-edge product solution, building and collaborating with team of engineers on core functionality and due diligence for successful launch.
  • Directv
    Director Of Technical Services
    Directv 2012 - 2015
    El Segundo, Ca, Us
    Steered all aspects of technical operations, including infrastructure support and specialized team oversight for LA broadcast centers. Performed testing scenarios to prepare alert and error responses. Developed standard operating procedures (SOPs) and hired, trained, and mentored talent. Transformed services ownership culture. Planned, scheduled, and delivered NFL Sunday Ticket, MLB, NBA, and NCAA season packages. Instituted new automation routing system reducing setup time by 50%, contributing to savings in staffing costs. Managed team of 60 with 7 direct reports.
  • Cheetah Technologies
    Vice President Of Sales & Content Delivery
    Cheetah Technologies 2011 - 2012
    Pittsburgh, Pa, Us
    Directed business development and market analysis of content delivery for worldwide leader in systems-based, broadband quality of experience (QoE) and quality of service (QoS) monitoring and software solutions. Introduced technology, delivered sales targets, and established customer base while spearheading sales efforts in broadcast, transport, and streaming media. Pioneered company as entity in market of video quality. Managed prestigious key accounts, including Global Crossing, Level3, and EchoStar. Added ESPN to portfolio of customers, contributing to 50% increase in revenue, and provided design feedback for product enhancements to support for HTTP Live Streaming (HLS), Flash Video, and Microsoft Smooth Streaming.
  • Espn
    Associate Director, Network Transport
    Espn 2008 - 2011
    Bristol, Ct, Us
    Oversaw all multi-departmental operations activities, including transfer of video, corporate IT, security, and engineering content services, for ESPNet. Built remote fiber and satellite network, tested new transmission facility, and integrated financial tracking. Created new operational team, monitoring tools, escalation protocols, and change-management initiatives. Maintained alliances with multiple third-party vendors to determine product requirements, master service agreement (MSA) details, and contractual pricing guidelines. Managed 6 direct reports and $4.5M in various budgets.

Lacy Pack Education Details

  • Southern Illinois University, Carbondale
    Southern Illinois University, Carbondale
    Workforce Education And Development

Frequently Asked Questions about Lacy Pack

What company does Lacy Pack work for?

Lacy Pack works for Indemand

What is Lacy Pack's role at the current company?

Lacy Pack's current role is Chief Technology Officer (CTO) / EVP @ iNDEMAND ๐Ÿš€ Leading Agile Transformations & Scalable Growth ๐ŸŽฌ Broadcast & Streaming Technology ๐ŸŒ U.S. Navy Veteran โš“ SAFe Agilist & AWS Certified Cloud Practitioner.

What schools did Lacy Pack attend?

Lacy Pack attended Southern Illinois University, Carbondale.

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