Lacy Pack Email and Phone Number
Technology and innovation are the twins of tomorrow. Iโve built my career on ensuring that together, they deliver measurable results. With extensive experience leading large-scale video delivery, platform integration, and infrastructure optimization, I craft strategies and lead teams to enhance performance, streamline costs, and elevate customer experience.My career spans transformative roles across broadcast and streaming technology, where Iโve led Agile transformations, driven cloud adoption, and developed cohesive teams equipped to deliver high-quality, customer-centric solutions. From optimizing broadcast systems and live production workflows to restructuring budgets for operational efficiency, my approach combines technical expertise with strategic vision.Areas of Expertise:โ Broadcast Systems Technology Designโ Cross-Functional Team Leadership & Mentorshipโ Agile & DevOps Implementationโ Cloud Solutions & Optimization (AWS)โ Budgeting & Capital Planningโ Workflow Analysis & Implementationโ Customer Service & Focusโ Cost Optimization & Revenue GrowthIโm motivated by the challenge of translating complex technology into high-impact solutions that benefit both the business and the customer. Whether working with vendors, guiding internal teams, or aligning strategy with operational goals, I approach each initiative with a commitment to excellence, collaboration, and continual improvement.๐๐ฒ๐โ๐ ๐๐ผ๐ป๐ป๐ฒ๐ฐ๐If youโre interested in connecting about potential opportunities or discussing how we could collaborate to achieve transformative results, please reach out to me at lacypack.tech@gmail.com.
Indemand
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Executive Vice President / Chief Technology OfficerIndemand Aug 2021 - PresentNew York, Ny, UsFocus on continuous improvement, coordinating transition to cloud services where feasible, optimizing operations, and ensuring engagement and support of entire team, which operates remotely. Lead team of 50 employees, including 6 direct reports across infrastructure, security, software development, live operations, video-on-demand, and project management; ensure high performance and remote work efficiency by initiating quarterly all-hands and semi-annual one-on-one meetings with each team member. -
Director Of TechnologyDirectv 2018 - Aug 2021El Segundo, Ca, UsLead technology operations and provide executive-level reporting, detailed operational requirements, and architectural support, as well as equipment maintenance and upgrades, to meet business-driven metrics. Drive financial goals with expense management and annual capital planning. Architect efforts for preserving continuous on-air stability and performing full design reviews to lead LA-based broadcast center. Build and develop technologically sophisticated teams with autonomy and respect. Introduced and deployed visionary new encoding platform. Manage 100+ team members with 8 reports, including 5 associate directors, and $2.5M budget. -
Director Of Technology OperationsDirectv 2015 - 2018El Segundo, Ca, UsDrove operations for next-generation technology streaming platform with focus on system specification requirements, architecture, and real-time, agile-based cloud (AWS) software deployment. Provided weekly status presentations to executive leadership and authored operational acceptance criteria for monitoring purposes. Established technology and operations team, growing operation to 16 to support novel initiatives. Implemented DevOps work into cutting-edge product solution, building and collaborating with team of engineers on core functionality and due diligence for successful launch. -
Director Of Technical ServicesDirectv 2012 - 2015El Segundo, Ca, UsSteered all aspects of technical operations, including infrastructure support and specialized team oversight for LA broadcast centers. Performed testing scenarios to prepare alert and error responses. Developed standard operating procedures (SOPs) and hired, trained, and mentored talent. Transformed services ownership culture. Planned, scheduled, and delivered NFL Sunday Ticket, MLB, NBA, and NCAA season packages. Instituted new automation routing system reducing setup time by 50%, contributing to savings in staffing costs. Managed team of 60 with 7 direct reports. -
Vice President Of Sales & Content DeliveryCheetah Technologies 2011 - 2012Pittsburgh, Pa, UsDirected business development and market analysis of content delivery for worldwide leader in systems-based, broadband quality of experience (QoE) and quality of service (QoS) monitoring and software solutions. Introduced technology, delivered sales targets, and established customer base while spearheading sales efforts in broadcast, transport, and streaming media. Pioneered company as entity in market of video quality. Managed prestigious key accounts, including Global Crossing, Level3, and EchoStar. Added ESPN to portfolio of customers, contributing to 50% increase in revenue, and provided design feedback for product enhancements to support for HTTP Live Streaming (HLS), Flash Video, and Microsoft Smooth Streaming. -
Associate Director, Network TransportEspn 2008 - 2011Bristol, Ct, UsOversaw all multi-departmental operations activities, including transfer of video, corporate IT, security, and engineering content services, for ESPNet. Built remote fiber and satellite network, tested new transmission facility, and integrated financial tracking. Created new operational team, monitoring tools, escalation protocols, and change-management initiatives. Maintained alliances with multiple third-party vendors to determine product requirements, master service agreement (MSA) details, and contractual pricing guidelines. Managed 6 direct reports and $4.5M in various budgets.
Lacy Pack Education Details
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Southern Illinois University, CarbondaleWorkforce Education And Development
Frequently Asked Questions about Lacy Pack
What company does Lacy Pack work for?
Lacy Pack works for Indemand
What is Lacy Pack's role at the current company?
Lacy Pack's current role is Chief Technology Officer (CTO) / EVP @ iNDEMAND ๐ Leading Agile Transformations & Scalable Growth ๐ฌ Broadcast & Streaming Technology ๐ U.S. Navy Veteran โ SAFe Agilist & AWS Certified Cloud Practitioner.
What schools did Lacy Pack attend?
Lacy Pack attended Southern Illinois University, Carbondale.
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