Lacy Wade Email & Phone Number

Springville, Al, Us

Tarrant City, Alabama, United States

• Handle incoming phone calls to the branch • Take and deliver messages to branch personnel • Effectively communicate with Service Department Personnel to address customer needs • Open and properly segment Work Orders applying correct codes and tax information • Handle closing of Work Orders in a timely fashion • Adjust Service Technician time when necessary • Obtain Purchase Orders from customers as required • Generate Purchase Orders for the Service Department • Handle personnel issues related to insurance, new employee processing, and testing • Produce reports for Service Management as required • Other duties assigned by Service Management

Homewood, Alabama, United States

- Demonstrating a calm demeanor during periods of high volume or unusual events and managing smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. - Displaying a customer comes first attitude by training and holding team members accountable for delivering exceptional customer service. - Managing with integrity, honesty, and knowledge.- Creating weekly schedules for team based on store and teammate needs. - Planning, identifying, communicating, and delegating appropriate responsibilities and practices to team members to ensure smooth flow of operations. - Providing coaching and direction to the store team to take action and to achieve operational goals. Constantly reviewing store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. - Managing analytics for the store and reporting on those to the main office.- Monitoring and managing store staffing levels to ensure team member development and talent acquisition to achieve and maintain store operational requirements. - Utilizing existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicating clearly, concisely and accurately in order to ensure effective store operations. - Soliciting customer feedback to understand customer needs and the needs of the local community.- Handling money and bank deposits according to store procedures. - Utilizing management information tools and analyzes financial reports to identify and address trends and issues in store performance.- Providing team members with coaching, feedback, and developmental opportunities and building effective teams.

Homewood, Alabama, United States

- Collaborating and assisting store manager with store operations as well as training new team members by promoting a positive learning environment and providing feedback; communicates team member progress with store manager.- Fostering a positive work environment by providing clear and consistent training and feedback to team members to ensure the execution of OHenry’s standards and procedures. - Displaying exceptional knowledge of store procedures and key offerings including whole bean coffee, beverages, food items, and store operation standards. - Executing store operations standards during scheduled shifts including organizing and overseeing shift tasks, overseeing cash management procedures, and displaying exceptional customer service experiences.

Homewood, Alabama, United States

- Anticipating customer and cafe needs by engaging with customers, evaluating the cafe environment, and following O’Henry’s shift standards- Contributing to team morale and a positive work environment by displaying clear communication, integrity, and punctuality. - Excelling in customer service as the main point of customer interactions through evaluating and understanding customer-specific needs.- Educating and assisting customers with coffee, beverage, food, and retail offerings. - Preparing and selling coffee beverages and food by following O’Henry’s recipes and preparation standards.- Maintaining a clean work environment by following O’Henry’s organizational standards, shift checklists, and sanitation regulations.- Following O’Henry’s operational policies and procedures to ensure a healthy and safe work environment. - Participating in O’Henry’s training courses and educational opportunities.

Homewood, Alabama, United States

- Answering phones- Checking in drivers- Filing paperwork

- Teaching, mentoring, and caring for students- Communicating with parents

Springville, Alabama, United States

Welcoming and seating customers