Lacy Ware Email & Phone Number

United States

Killeen/Temple, Texas Area

• In collaboration with internal and external stakeholders, oversees the design, coordination, implementation, and evaluation of innovative, multidisciplinary approaches to quality, utilization management, systems improvement and outcomes measurement resulting in improved contract performance• Significantly contributes to or leads regional and/or system performance initiatives (e.g. contract performance) by analyzing and interpreting quality and utilization management issues, reviewing clinical documentation, identifying trends, and recommending process changes, staff training, or other appropriate mitigating factors in response to contract or regulatory requirements• Oversees the creation of contract program tools, reporting, and resources (e.g. EMR enhancements, workflow enhancements, etc.) and standardization of education materials• Leads the design and communication of quality and utilization performance requirements to enhance contract performance• Acts as a trusted change agent and subject matter expert (SME) related to contract performance and a liaison to multidisciplinary teams and internal/external stakeholders• Manages assigned staff which includes accountability for hiring, firing, performance evaluation, orientation, training, work allocation, and problem resolution

Killeen/Temple, Texas Area

• Manage the overall operations of outpatient clinics, including budgets• Maintain provider and staff relationships – current staff of 31 doctors, 6 advanced practice professionals, and 79 support staff• Create a continuous learning culture and utilize LEAN tools for continuous quality improvement• Design processes and policies to support system quality goals• Establish agreements with departments for visiting clinics• Develop and organize staffing model to support growth with addition of new providers and clinic redesign• Review charges and financial data to ensure appropriateness and accurateness including implementing additional charge capture processes

Copperas Cove, Tx

• Manage the overall operations of the clinic, including finances, personnel, and policies• Maintain provider and staff relationships – current staff of 4 doctors, 3 advanced practice professionals, and 22 support staff• Create a continuous learning culture and utilize LEAN tools for continuous quality improvement• Design processes and policies to support Patient Centered Medical Home guidelines• Establish agreements with specialty departments for visiting clinics• Set inventory levels for supplies for clinic opening and then to support growth with addition of new providers• Develop and organize staffing model for new clinic based on Patient Centered Medical Home guidelines and then to support growth with addition of new providers• Manage pilots for primary care redesign in the clinic – including kiosk use, advanced rooming, CMA scribing, and check out in exam room• Participate as member of a Bill Aston Improvement team implementing Express visits in the clinic by redesigning workflow – Top project in Central Region, 2nd place project system wide in Service Category 2016.

• Performed Andrology Lab testing and maintained quality control of instruments• Served as Lab Safety officer and area Fire Warden• Facilitated patient requests for sample storage and payments through development of an Access database and coordination of letters and forms as appropriate

Department Of Surgery

• Completed and managed projects as assigned by the Director of Surgery• Developed Department of Surgery Huddle board• Developed and implemented an action plan to improve patient satisfaction and employee engagement scores through development of a customer service class• Established annual personnel goals for various groups of employees• Facilitated understanding of LEAN and process improvement• Analyzed patient satisfaction survey results for improvement opportunities• Attended regular leadership meetings

• Managed Point of Care (POC) testing and analyzed quality control results• Maintained procedures using Microsoft Word• Developed and taught AccuChek training class• Performed College of American Pathologists (CAP) inspection• Created and managed budget including projections for new hospital• Trained and developed all personnel performing POC testing• Created workflow standards to support operational excellence and compliance leading to a decrease of nine CAP deficiencies in less than one year• Instituted upgrades in blood gas analyzers and whole blood glucometers• Supervised POC testing personnel including MLTs, MTs, phlebotomists, nurses, respiratory therapists, and doctors

• Performed Immunology testing including autoimmune disorder (ANA, DNA, ENA, CH50, etc.), sexually transmitted disease (hepatitis, HIV, syphilis), infectious disease (measles, mumps, rubella, CMV), and setting up leukemia/lymphoma flow cytometry cases• Trained and developed coworkers on new LIS system and AxSYM testing system• Maintained quality control of instruments and reagent inventory• Served as charge person for CLS Immunology rotations• Served as CLS clinical project mentor two years

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science (B.S.), Medical Technology