Technical Support Analyst Ii
Current- Provided technical support to various healthcare payers
- Analyzed all incoming files on server and assisted in error correction.
- Utilized and configured backend servers for internal processes (Biztalk, EDIFECS, MS Server 2019/IIS,Bamboo, Globalscape)
- Assisted with the Implementation and Deployment of new client rollouts
- Worked with banks to process files sent/received [ACH returns, Reversals]
- In charge of directing NACHA and Pospay files to the respective banks of healthcare payers