• Collaborate cross-functionally with leadership to improve overall customer experience• Train new employees on company processes, guidelines and culture• Resolve 100% of front-of-house challenges with ingenuity and discretion

• Created systems of organization to enhance personal production and efficiency• Strengthened customer support satisfaction resulting in a decrease in customer churn• Accomplished on-the-job training while effectively communicating information aboutproduct and services

• Assist customers with food selection and payment• Greet customers with a friendly demeanor at all times • Arrange and bag to-go meals and drinks

• Launched research initiatives to catalyze audience growth and engagement• Introduced inclusive and accessible content which resulted in over 100,000 Instagram views• Pitched and wrote engaging concepts that became successful blog posts

● Planned and produced thumb-stopping content on time and within budget● Accelerated social media presence to over 600 online supporters in the first 90 days● Strategized with creative team which increased industry visibility by 200%