Lada Paunović Email & Phone Number

Fort Worth, Texas, United States

• CloseOut is a new SaaS that provides the best quality control management for fieldwork in real time. The position of Head of Customer Success at CloseOut includes the following:
• detailed knowledge of product functionality for informed customer counseling;
• establishing Customer support processes and procedures in collaboration with Product Management and the development team;
• taking charge of the entire customer life cycle from setting up an account, onboarding, and coaching;
• representing customer needs in the product and engineering team;
• collecting user feedback on the product and analyzing areas of possible improvements in terms of modifying existing or adding new functionalities;

Belgrade, Centralna Srbija, Serbia

Responsible for planning, implementing, managing, and monitoring Social Media strategy for numerous small and medium-sized companies, to increase brand awareness, improve marketing efforts and increase sales; Defining the most important social media KPIs; Managing, creating, and/or overseeing social media content; Copywriting and designing content for.

Belgrade, Serbia

• Enetel Solutions is a software development and system integration company that operates within the Roaming Solutions group of companies. CloseOut is a new SaaS from Enetel that provides the best quality control for.
• detailed knowledge of product functionality for informed customer counseling;
• establishing Customer support processes and procedures in collaboration with Product Management and the development team;
• taking charge of the entire customer life cycle from setting up an account, onboarding, and coaching;
• representing customer needs in the product and engineering team;
• collecting user feedback on the product and analyzing areas of possible improvements in terms of modifying existing or adding new functionalities;

Managing the daily activities of a content team composed of writers, graphic designers, videographers, and other industry professionals; Establishing and defining content control policies and procedures; Assisting the development and execution of a web content strategy that encompasses the goals of a company and aligns with the company's image; Creating.

Belgrade, Serbia

Comprehensive teaching, lecture material preparation, student grading, and communication on two critical Digital marketing courses, Social Networks I and II; Teaching assistantship and development of collaborative projects on Content Marketing and Internet PR alongside some of the great role models within the field such as Lazar Džamić (Google ZOO), Istok.

Belgrade

Competitive and rapid promotion within the company speaks about my motivation, hard work, abilities, and performance reviews, which exceeded expectations. My leadership responsibilities included management of 6 teams based on the company's 2 locations (Belgrade and Subotica) with a total of 60 employees as direct or indirect reports; These teams were.

Belgrade, Centralna Srbija, Serbia

While working as Telenor - Digital Support Team Leader, I was responsible for ensuring that Social Customer Care delivers customer service excellence, where I was leveraging customer interactions to drive cross-sell and up-sell while demonstrating operational efficiency; Among other things, I was responsible for reputation risks on Social networks; System.

Belgrade, Centralna Srbija, Serbia

While working as Telenor - Digital Support, Social media representative, my responsibilities included resolving customer complex and data-sensitive requests; Recognizing and using online sales opportunities; Education of customers regarding the use of primary and special services; Mentoring in Hackathon.

Primary responsibilities included engagement in creating and presenting various media content, including but not limited to sports, politics, informative, and entertainment. Such a broad spectrum of content types speaks to my adjustment abilities and learning capacity, where I can easily pick-up new content and proceed with the "in-depth" research and.

Master'S Degree, Journalism, Gpa 9,88/10,00

Master'S Degree, Public Relations, Gpa 10,00/10,00

Bachelor'S Degree, Journalism, Gpa 9.85/10.00