Managing a team of employees; systems engineers, application support specialists and network administrators. Responsible for: hiring, performance counseling, performance reviews, career development, training opportunities, and promotional assessment for all team members. Responsible for planning the work of team and achievement of team’s overall utilization targets.Effective cost control by deploying efficient technology to improve efficiency or maintain efficiency at lower cost. Work with IT/Business Project portfolios in order to align business needs and goals with IT operations.Architect of Quorum’s VMware VSphere base private cloud, Converted entire physical server infrastructure to virtual, created highly available server farm with instant fail-over capability. Architected Backup and disaster recovery solution; Co-location data center setup with virtual infrastructure and created fully replicated Hot DR site for production servers and communication services bringing the recovery time from 1 week to 30 minutes in case of a disaster. Tested and demonstrated full DR capabilities.

Managed a team of engineers who support up to 120-client companies in the Seattle market. . Responsible for planning the work of team and achievement of team’s overall utilization targets. Responded to escalation issues from team members. Responsible for succession planning in market and providing final review and approval of work schedule and timecards. Maintained overall utilization rate between 50-60 percent with focus on escalations, projects, assessments and Technical Business Plans. Manage a group of clients to achieve: client retention, client satisfaction, client profitability, Project revenue and realized rate, All Covered Service terms and pricing, procurement revenue, extended services/offerings. Overall responsibility for client communications and satisfaction. Create and present assessments and technology business plans. Support sales team’s efforts by attending sales appointments and acting as market representative. Coordinated with client account team to leverage resources as needed. Identify and propose additional projects. Viewed by client as business partner and IT advisor. Participated in successful completion of project work including analysis, design, development, documentation, and testing of client network operations. Perform quality assurance activities to ensure standardization of best practices. Systems engineer and architect with leadership in designing and implementing complete server, storage and network systemsAssisted in the design and deployment of IT infrastructures and protection strategies to support client business plans. Acted as technical escalation point for Support Specialists and Systems Engineers within market team. Implemented network infrastructure and security policies that promote client’s objectives.

Network management and development. Network design and implementation support for small businesses. Backup and disaster recovery planning and implementation. Successfully introduced Voice over IP to the WAN. Designed Microsoft Exchange organizational structure over multiple locations, and server setups. Ongoing management of e-mail (MS Exchange 5.5) servers for high traffic, high-availability network. Configured all servers (DELL, IBM Netfinity and RS/6000), Routers (CISCO), Firewalls (PIX) and other hardware to work seamlessly over network. Virtual Private Network configuration and management (Nortel Connectivity). RAID and Network Appliance configuration and implementation. Introduced and implemented videoconferencing (VTEL System) over IP WAN. Managed four full-time network/systems engineers. Troubleshot network issues and maintained 99 percent network uptime. Responsible for all co-location of WEB servers. Set up, implemented, and managed DNS. Designed and implemented organization-wide back-up system based on Seagate’s Backup Exec, later on VERITAS (DLT Tape Libraries, VERITAS Backup Exec and TIVOLI backup systems). Developed and maintained all vendor relationships, including negotiation of terms and contracts for: Seagate, VERITAS, DLT, IBM, DELL, CISCO, 3COM, NORTEL, ADIC, VERIO COLO, QWEST, AT&T, ADT, VTEL and Williams Communications..

Specialized in the design, setup and support of server, workstation, software, cloud, and help desk for small businesses.

Taught Systems Analysis and Design, Networking, COBOL, Pascal, C, DBase 3 & IVSoftware development for School Literacy Programs in India.