Ladell Patterson Email & Phone Number

Olive Branch, MS

• Achieve the key results, goals and objectives associated with role including…
• Made Cost Reductions through careful analysis of VASR/Returns related invoices
• Maintain operating costs in line with budget
• Plan labor to meet order demand
• Ensure that resources are used efficiently, strive to reduce cost and forecast future work load
• Ensure Order and Inventory Accuracy through process improvements

Greater Memphis Area

• Developed Process Documentation, Quick Reference Guides and Training Materials for outbound and inbound operations during facility start up.
• Participated in a Kaizen for Outbound Operations to reduce waste in 3 process areas in the Memphis FC including Problem Resolution Charge from 5.12% to <2 % all shifts; Return to Stock Charge from 6-10 pallets per.
• Participated in a Kaizen event for Riverbed account to improve the quality and throughput of the manufacturing room. Used standard 5SMarking Color Scheme to distinguish Traffic Lanes & Work Cells, Defects/Scrap.
• Managed a team of 5-8 salaried employees and as many as 350 hourly employees (based on projected volume) in the Outbound Operations for Target.com account to ensure that daily metrics are met.
• Created Standard Operating Procedures & Work Instructions during start-up of the facility to ensure consistency and efficiency in all Outbound Processes.
• Provided day-to-day guidance, root cause analysis and solutions to deliver optimum quality of service.

Nike Northridge In Frayser

• Developed Process Documentation, Quick Reference Guides and Training Materials for outbound and inbound operations during facility start up.
• Managed a team of 4 supervisors and 70 employees in the start-up of Inbound Operations at Nike Northridge in Frayser
• Managed day to day operations for Inbound and VAS (Value Added Services) Provided training and development to the Supervisory Team
• Partnered with Nike Management to ensure that daily goals and objectives were met.

American Way, Memphis, TN

• Managed accounts receivables for 54 single family residences in Memphis, TN
• Communicated with tenants regarding maintenance issues
• Coordinated repairs and preventative maintenance on properties
• Performed inspections of properties to ensure all homes were properly maintained

Tuggle, Memphis, TN

• Led a quality action team of associates to improve shipping accuracy, reduce processing time and decrease customer complaints using Lean Six Sigma tools.
• Facilitated Corrective Action discussions to address individual performance deficiencies. Performed root cause analysis and provided action plans on CAPAS (Corrective Actions) issued to the shipping department.
• Provided leadership to a team of 100 employees and 4 supervisors in the shipping department to ensure shipping accuracy and customer satisfaction for multiple Medical Device Customers (Stryker, Abbott Point of Care.
• Facilitated daily conference calls with account managers customer to review performance.
• Provided leadership training and one-on-one coaching to team leads and supervisors
• Led quality action teams to identify quality issues and provide solutions

Memphis, TN

• Participated in a Kaizen event for Riverbed account to improve the quality and throughput of the manufacturing room. Used standard 5SMarking Color Scheme to distinguish Traffic Lanes & Work Cells, Defects/Scrap.
• Planned, staffed, directed and controlled a computer configuration department
• Conducted weekly cycle counts to ensure inventory accuracy
• Maintained excellence in customer relations through daily interaction via telephone and email.
• Provided leadership training and one-on-one coaching to team leads and supervisors
• Led quality action teams to identify quality issues and provide solutions

Union Extd., Memphis, TN

• Assisted in the management of multiple commercial properties under the direction of the V.P. Of Property management
• Scheduled prevented maintenance on properties as well as service request for repairs
• Performed monthly invoicing for expenses
• Performed inspections on rental space for potential clients.