Ladell Patterson Email & Phone Number

Olive Branch, Ms

• Achieve the key results, goals and objectives associated with role including…• Made Cost Reductions through careful analysis of VASR/Returns related invoices• Maintain operating costs in line with budget• Plan labor to meet order demand• Ensure that resources are used efficiently, strive to reduce cost and forecast future work load • Ensure Order and Inventory Accuracy through process improvements• Ensure Safety & Security Compliance• Technical/Professional Knowledge and Skills • Created Work Instructions for all VASRS/Returns/Rework Projects/Re box/Nonconforming • Provide continuous training and development for all team members & staff• Improved customer response time and service levels with corporate & all internal customers.• Ensure that all duties and responsibilities of supervisor and coordinator are maintained daily and providing coaching as needed.• Inspire trust from others based on competence, credibility, integrity and style, influencing others to achieve through appeal on a personal level.• Defined responsibilities, plans, organizes, controls and delegates work toward effective task completion and execution of plans.

Greater Memphis Area

• Developed Process Documentation, Quick Reference Guides and Training Materials for outbound and inbound operations during facility start up.• Participated in a Kaizen for Outbound Operations to reduce waste in 3 process areas in the Memphis FC including Problem Resolution Charge from 5.12% to <2 % all shifts; Return to Stock Charge from 6-10 pallets per shift to < 3 pallets per shift and the Hot Pick Cycle Time from > 3 hours to < 2 hours.• Participated in a Kaizen event for Riverbed account to improve the quality and throughput of the manufacturing room. Used standard 5SMarking Color Scheme to distinguish Traffic Lanes & Work Cells, Defects/Scrap, Operational Areas, Hazardous Areas and Work in Progress Areas.• Managed a team of 5-8 salaried employees and as many as 350 hourly employees (based on projected volume) in the Outbound Operations for Target.com account to ensure that daily metrics are met. • Created Standard Operating Procedures & Work Instructions during start-up of the facility to ensure consistency and efficiency in all Outbound Processes. • Provided day-to-day guidance, root cause analysis and solutions to deliver optimum quality of service. • Ensured that daily customer expectations are met through resource management. • Ensured that all associates are meeting productivity and quality standards.

Nike Northridge In Frayser

• Developed Process Documentation, Quick Reference Guides and Training Materials for outbound and inbound operations during facility start up.• Managed a team of 4 supervisors and 70 employees in the start-up of Inbound Operations at Nike Northridge in Frayser • Managed day to day operations for Inbound and VAS (Value Added Services) Provided training and development to the Supervisory Team • Partnered with Nike Management to ensure that daily goals and objectives were met.

American Way, Memphis, Tn

• Managed accounts receivables for 54 single family residences in Memphis, TN • Communicated with tenants regarding maintenance issues • Coordinated repairs and preventative maintenance on properties • Performed inspections of properties to ensure all homes were properly maintained

Tuggle, Memphis, Tn

• Led a quality action team of associates to improve shipping accuracy, reduce processing time and decrease customer complaints using Lean Six Sigma tools. • Facilitated Corrective Action discussions to address individual performance deficiencies. Performed root cause analysis and provided action plans on CAPAS (Corrective Actions) issued to the shipping department.• Provided leadership to a team of 100 employees and 4 supervisors in the shipping department to ensure shipping accuracy and customer satisfaction for multiple Medical Device Customers (Stryker, Abbott Point of Care, Fresenius, Draeger, Intuitive Surgical) • Facilitated daily conference calls with account managers customer to review performance. • Provided leadership training and one-on-one coaching to team leads and supervisors • Led quality action teams to identify quality issues and provide solutions • Facilitated Corrective Action discussions to address individual performance deficiencies

Memphis, Tn

• Participated in a Kaizen event for Riverbed account to improve the quality and throughput of the manufacturing room. Used standard 5SMarking Color Scheme to distinguish Traffic Lanes & Work Cells, Defects/Scrap, Operational Areas, Hazardous Areas and Work in Progress Areas.• Planned, staffed, directed and controlled a computer configuration department • Conducted weekly cycle counts to ensure inventory accuracy • Maintained excellence in customer relations through daily interaction via telephone and email. • Provided leadership training and one-on-one coaching to team leads and supervisors • Led quality action teams to identify quality issues and provide solutions • Facilitated Corrective Action discussions to address individual performance deficiencies

Union Extd., Memphis, Tn

• Assisted in the management of multiple commercial properties under the direction of the V.P. Of Property management • Scheduled prevented maintenance on properties as well as service request for repairs • Performed monthly invoicing for expenses • Performed inspections on rental space for potential clients.