Reporting directly to the General Manager. Responsible for the overall Sales and Marketing function.Maximize business opportunities from all target markets to meet the budgeted revenue.Manage strong relationships with senior decision makers from key corporate accounts, PCO’s and travel agents.Set and review sales strategies for business development and conference & events sales.•In charge of the Revenue Management to create and maximise yield… Show more Reporting directly to the General Manager. Responsible for the overall Sales and Marketing function.Maximize business opportunities from all target markets to meet the budgeted revenue.Manage strong relationships with senior decision makers from key corporate accounts, PCO’s and travel agents.Set and review sales strategies for business development and conference & events sales.•In charge of the Revenue Management to create and maximise yield opportunities.Manage online presence in the market to maximize positive exposure.Develop, implement and monitor sales and marketing campaigns. Participation and involvement in the Business Unit's annual budget.staff development and train Show less

• Hiring, training and supervision of Front Office staff to meet service standard requirements• Establishment of internal procedures: for the Front Office & reservation• Daily activities on the hotel property including front desk operations, reservations, concierge and customer services• Assisting on Financial matters of the hotel including budget forecasting, control and training staff to correctly deal with the financial side of customer service• Updates conducts regularly… Show more • Hiring, training and supervision of Front Office staff to meet service standard requirements• Establishment of internal procedures: for the Front Office & reservation• Daily activities on the hotel property including front desk operations, reservations, concierge and customer services• Assisting on Financial matters of the hotel including budget forecasting, control and training staff to correctly deal with the financial side of customer service• Updates conducts regularly scheduled meetings of Front Office team• Duty Manager according to schedule• Daily pick up & monthly figures reports •Maintain revenue management systems and change rates accordingly •Manage Online Travel Agents •Deployment of new promotions with marketing techniques. Show less

-Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.- Managing the general operation of the Front Office Reception, Reservations, Concierge, Switchboard and Night Manager.-Provide executive support service to the General Manager to assist in meeting the strategic goals of the Hotel.-Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure… Show more -Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.- Managing the general operation of the Front Office Reception, Reservations, Concierge, Switchboard and Night Manager.-Provide executive support service to the General Manager to assist in meeting the strategic goals of the Hotel.-Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.-Negotiating and controlling contractors.-Achieve consistently high standards of guest satisfaction.-Oversee the housekeeping function to ensure quality standards, safe work practices, efficient work methods, effective management systems for supplies and inventory control, and security are achieved. Show less

Distinctive and sophisticated, Marriott Hotel by Marriott situated in Constantine the City of Bridges.Constantine Marriott Hotel offers 180 deluxe well-designed rooms and suites. • Managing and training the Front Office team, concierge, night auditor and team of receptionists• Ensuring the front desk provides a professional and friendly service for customers• Dealing with customers• Handling complaints• Troubleshooting emergencies• Involve controlling the… Show more Distinctive and sophisticated, Marriott Hotel by Marriott situated in Constantine the City of Bridges.Constantine Marriott Hotel offers 180 deluxe well-designed rooms and suites. • Managing and training the Front Office team, concierge, night auditor and team of receptionists• Ensuring the front desk provides a professional and friendly service for customers• Dealing with customers• Handling complaints• Troubleshooting emergencies• Involve controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival Or departure and information requests. Show less

-Monitoring Property Operations.112rooms/Suites 5 Stars Hotel -Represent the General manager and senior management in their absence and taking full responsibility of the hotel-Oversee the entire operation and departments to ensure standards are maintained.-Manage, record and promptly resolve issues and challenges that arise.-Act in accordance with all security and emergency procedures and manage the investigation of these as required.-Night manager report, hotel business… Show more -Monitoring Property Operations.112rooms/Suites 5 Stars Hotel -Represent the General manager and senior management in their absence and taking full responsibility of the hotel-Oversee the entire operation and departments to ensure standards are maintained.-Manage, record and promptly resolve issues and challenges that arise.-Act in accordance with all security and emergency procedures and manage the investigation of these as required.-Night manager report, hotel business revenue & budget analysis.-Attend appropriate training courses when required and assist the Night teams training and development efforts. Show less

The modern Renaissance Tlemcen Hotel offers 204 upscale rooms/suites - Prepare VIP amenity and check room facility before guest arrival- Effectively handle guest complaints- Service of Executive Floor Lounge- Introduce Tlemcen famous tourist and historical destination- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure- Monitor guest relations personnel to ensure… Show more The modern Renaissance Tlemcen Hotel offers 204 upscale rooms/suites - Prepare VIP amenity and check room facility before guest arrival- Effectively handle guest complaints- Service of Executive Floor Lounge- Introduce Tlemcen famous tourist and historical destination- Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure- Monitor guest relations personnel to ensure M Reward members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service- Greeting, check-in guest, registering guest in to the system, verifying check-in guest’s reservation, contact information, and credit card- Check-out guest and accepting payments- Taking reservation when reservation department is not available - Handling guest’s messages and faxes correctly - Upselling room upon check-in, and providing recognitions and benefits to upselling guest- Promote M Reward Preferred Guest membership program and enroll- Resolved pending guest issues and followed up with relevant departments- Make good relation with guest.- Make record of guest preference. Show less

Checking the guests in/out and handling all the payment transactions. • Assisting the guests and handling their requests and complaints. • Allocating rooms for early arrivals ,VIP and coordinating with the other departments for the same.• Following up the discrepancy reports for the HK department. • Replacing the Night Manager and handling all his tasks. • Checking arrival of the day report to ensure proper market segmentation and proper rate code applied to different… Show more Checking the guests in/out and handling all the payment transactions. • Assisting the guests and handling their requests and complaints. • Allocating rooms for early arrivals ,VIP and coordinating with the other departments for the same.• Following up the discrepancy reports for the HK department. • Replacing the Night Manager and handling all his tasks. • Checking arrival of the day report to ensure proper market segmentation and proper rate code applied to different companies. • Checking all city ledger bills , credit cards and cash refunds bills to ensure proper billing and related document attached. • Closing micros and performing the Opera indexing process as well the night run process. • Sending all night audit reports and all related documents to the accounts department. Show less