Dr. Lea Mcmahon, Ed.D, Lpc Email & Phone Number

Naperville, Illinois, Us

• Operates as an active and hands-on member of the leadership team to plan and execute adjustments to the clinical delivery model and operations to meet changing needs• Works with the leadership team to set utilization goals, operational and quality metrics. Oversees achievement of these metrics• Participates in the development of budgets, staffing plans, clinical loss ratio projections, and assuring the adequate allocation of resources to clinical management functions• Develops clinical programs and drives quality improvement efforts. Provides leadership, direction, and administration of clinical operations to ensure compliance with company objectives• Builds and maintains positive relationships with operational counterparts• Leads in areas of utilization management, clinical quality improvement, case management, provider relations, concurrent review, and disease management• Implements and monitors structures and processes which are measurable. Initiates process improvements as needed to meet financial, operational, and quality goals• Built and assumed direct responsibility for key high performing leadership departments responsible for executing on the organization’s mission including the following departments: o Learning and Developmento Compliance/Qualityo Payer Relations, o Utilization review• Develop and created a CMS compliance program to support the growth of the organization• Serving as the communication leader of the organization with payers and external stakeholders resulting in the obtainment of 15 in-network contracts and Medicare enrollment across 12 clinics.

Naperville, Illinois, Us

• Built and assumed direct responsibility for key high performing leadership departments responsible for executing on the organization’s mission including the following departments: o Learning and Developmento Compliance/Qualityo Payer Relations, o Utilization review• Hired and managed 6 direct reports.• Supported the CEO in establishing the key strategic initiatives influencing the organization.• Develop and created a CMS compliance program to support the growth of the organization.• Serving as the face and communication leader of the organization with payers and external stakeholders resulting in the obtainment of 5 in-network contracts and Medicare enrollment across 2 clinics.• Serve as the operational excellence leader within the organization to build and execute operational workflows to support efficient clinic and organizational operations throughout the organization.• Operational excellence accomplishments include redesigning the intake and admission process to ensure rapid access to care and optimization of provider time, redesigned IOP programming resulting in increased revenue generation in the amount 25k per month and establishing a payer contracting. process that supports the financial growth of the organization resulting in 300k in increased revenue.

Columbia, Missouri, Us

•Provide instruction, coaching, and motivational feedback aimed at enhancing professional development, critical thinking, and analytical skills in an e-learning environment with an intense focus on providing a high standard of education delivery for a maximum of 26 students per 8 week session. •Developed and instructed the course content for the Organizational Change course.•Re-designed multiple courses and continue to instruct a variety of psychology courses ranging in from introduction to senior level courses.•Identify individual learning needs and tailor feedback in a manner which elicits student growth, development, motivation, and confidence.•Engage and promote student involvement and commitment.•Utilize innovate teaching techniques to motivate and maintain student participation. •Respond to student questions and provide feedback within 24 hours.•Proficient in the use of Desire2Learn platform.•Received excellent student feedback each session via the electronic survey system indicating instructional approach was effective, well received, and appreciated.•Student feedback resulted in written accolades from the dean regarding the utilized teaching approach.•Expert knowledge of APA formatting and effective teaching and communication strategies.

Burlington, Massachusetts, Us

• Served as an executive leader in Venture Capitalist high growth startup environment providing value-based care across a multitude of healthcare payers.• Served in a variety of formal and informal roles in order to advance the organization’s growth while developing key departments as the need arose.• Built and was directly responsible for the executive oversight of multiple cross functional teams in a high growth environment including the compliance/quality department, the learning and development department, the licensing department, the clinical leadership department, and a centralized admission team with 10 direct reports and 60+ roll ups.• Managed complex projects, including developing timelines, milestones, responsibilities and stakeholder relationships to launch 12 new state openings, 30+ new payer contracts, and corresponding workflows.• Developed a cost-effective Compliance and Quality program from the ground up.• Lead the company’s voluntary accreditation effort and secured an initial three-year accreditation with less than 6-month lead time for 52 locations within 6 states.• Lead the licensing program and successfully secured state licensure in 12 additional states.• Served as interim COO and Director of Human Resources .• Served as the VP of Clinical Services and provides clinical oversight, supervision, and training for the clinical team an aided in growing the census from 500 members to 7000 members. • Developed the centralized admission team and secured reciprocity for the clinical providers across multiple states to maximize the admission team’s utilization and ensure rapid access to care.• Aided the CEO in developing and executing on the communication channels to maintain the mission driven focused.• Developed a virtual treatment model in response to the pandemic and lead the organization wide to virtual services to sustain the organization throughout the pandemic.

Burlington, Massachusetts, Us

Burlington, Massachusetts, Us

•Developed processes and procedures designed to create a centralized compliance and human resources department which served 1200 employees across nine states.•Developed and implemented a centralized, effective and cost-efficient Corporate Compliance Program designed to meet the requirements or recommendations of Federal and State regulatory agencies.•Lead the company’s voluntary accreditation effort, including serving as the primary national interface and development of a continuous quality assurance program.•Managed the day-to-day operations of the enterprise-wide Compliance Program including the administration and communication of the Compliance Hotline, incident reporting, and other disclosure methods.•Developed and maintained the system for handling and responding to alleged violations of rules, regulations, policies, procedures and Code of Conduct.•Provided clinical oversight, supervision, and training pertaining to documentation, client services, and client retention.•Assisted with the selection and implementation of a national electronic medical record platform (KIPU).•Leads the company’s voluntary accreditation effort, including serving as the primary national interface.•Provided clinical oversight, supervision, and training pertaining to documentation, client services, and client retention.•Partnered with human resources to ensure onboarding practices were compliant with licensing/accreditation standards/regulations.•Assisted with the selection and implementation of a national electronic medical record platform (KIPU).

•Established and maintain a companywide training program for 300 employees across 26 locations.•Developed, maintained, and revised the companywide policy and procedure manual which promotes ethical behavior.•Provided regional clinical oversight, supervision, and training related to documentation, client services, and client retention for 26 locations.•Lead the company’s successful accreditation re-surves process for 26 facilities while providing ongoing monitoring to maintain compliance with required accreditation guidelines.•Served as the second in command to the regional vice president when needed.•Project management and oversight of complex projects resulting in an organizational restructure with an annual savings of 750k.•Instituted and maintained an effective ethics and compliance program which promoted a culture dedicated to ethical business practices.•Responded to alleged ethical violations of rules, regulations, policies, procedures, and standards of conduct by performing root cause analysis examinations, recommendations for corrective action strategies, and provide respond to state licensing inquiries.•Helped develop, implement and improve Ethics & Compliance policies, procedures and systems which guided compliant behavior.•Advised cross-functional business units on a broad range of ethics and compliance issues and identify creative, compliant solutions to achieve business objectives.

• Successfully recruited clientele resulting in the establishment of a thriving private practice.• Developed comprehensive needs assessment skills and strategic plans for promoting organizational and human growth and learning.• Engaged in strategic planning useful in establishing clear channels of communication promoting stakeholder engagement and joint communication with internal and external stakeholders.• Develop and deliver curriculum to stakeholder’s regarding a variety of educational topics based on the identification of organizational and individual needs aimed at enhancing personal growth and development.• Established communication goals aimed at presenting curriculum to stakeholder’s in a manner which ensured understanding of the desired organizational message while engaging in ongoing quality assurance monitoring.

• Developed an extensive leadership background while leading a family re-unification counseling program for woman struggling with addictive disorders in an outpatient setting.• Developed strategic plans which improved the overall efficiency of daily organizational practices resulting in the streamlining of practices yielding budget savings and ensuring specialized delivery of services.• Engaged in strategic planning with community stakeholder’s to ensure the livelihood and funding for a grant based program during a time of statewide budget reductions and discontinuation of social service programs.• Engaged in project management which ensured the delivery of services to a highly, treatment resistant population resulting in the development of the most efficient and successful program of its nature throughout the state of La. while ensuring adherence to federal guidelines and accreditation standards.• Developed advanced mediation skills while acting as a liaison between treatment resistant clientele and referral sources in order to ensure the communication and delivery of a shared vision and mission. • Developed and facilitated training programs within an individual and group settings through e-learning activities, direct meetings, PowerPoint presentations, and lectures aimed at enhancing personal growth and development.

• Developed and facilitated clinical programming and training content in an outpatient setting to assist horsemen struggling with addictive disorders in securing their gaming license.• Identified communication channels which engaged diverse populations and ensured understanding of curriculum and training materials.• Established and maintained accurate record keeping while engaging in ongoing quality assurance monitoring to ensure adherence to funding guidelines and accreditation standards.

•Conducted individual and organizational needs assessments and delivered in-home counseling services to individuals, families, and groups experiencing severe mental health and substance abuse issues with a primary emphasis on children and adolescents.•Highly attentive to the psychological message of the content and design of curriculum presented to stakeholder’s to ensure the receipt of the desired organizational message.•Engaged in strategic planning aimed at ensuring team assignments consisted of personality matching to ensure the development of collaborative stakeholder relationships.•Developed strategic plans which improved the overall efficiency of daily organizational practices, policies, and procedures while engaging in ongoing quality assurance monitoring. •Developed highly advanced problem solving, conflict resolution, and client relation skills which created collaborative relationships aimed at promoting individual and organizational growth.

• Developed exceptional knowledge of crisis intervention services by providing volunteer services to sexual assault victims through accompaniment at emergency room departments for initial sexual assault kit, continued follow up and support within support groups and necessary legal proceedings, and manning the crisis support line on a rotating basis.

Doctor Of Education (Ed.D.), Organizational Leadership

Master Of Arts (M.A.), Counseling Psychology

Bachelor Of Arts (B.A.), Psychology