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La Terria Dodd is listed as Program Support Specialist at Food and Drug Administration at FDA, a company with 14770 employees, based in Baltimore, Maryland, United States. AeroLeads shows a work email signal at fda.gov and a matched LinkedIn profile for La Terria Dodd.
La Terria Dodd previously worked as Program Support Specialist at Fda and Senior Operations Analyst at Verizon. La Terria Dodd holds Master Of Business Administration - Mba, Business Administration And Management, General, 3.2 from Morgan State University - Graves School Of Business & Management.
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Solutions-focused, self-motivated leader with 10 years of progressive management experience, collaborating with cross functional teams to support and enhance organizational goals. Extensive experience in process management, analysis, and improvement. Diverse professional background with strengths in developing and implementing training programs, as well as developing internal and external partnerships in order to meet business objectives. Highly skilled in operations management with proven abilities in talent management (effective training, employee development, and succession planning), strategic management, producing results in fast paced environments, and improvement of operational efficiency.
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Silver Spring, Maryland, United States
Audit travel vouchers ensure airline tickets, hotels, and trip expenses are accurate and processed timelyPrepare report for travelers explaining errors found on vouchers and action used to resolve the errorParticipate in travel meetings conducted by the Federal Agency Travel Administrator (FATA) regarding upcoming travel, conference planning, and travel.
Silver Spring, MD
Trains all employees by delivering educational programs on products, processes and the company value proposition in a blended learning model (classroom, e-learning, job shadowing)Trained over 200 employees which resulted in revenue growth of 117%Schedules and conduct training sessions, manage personnel enrollment and record participant completion status.
Silver Spring, MD
Managed a team of 25 employees in a call center environment Successfully resolved in excess of 3,000 customer escalations Managed work to ensure client/representative interactions meet or exceed quality standards and requirementsMonitored individual calls and provided second line resolution to complex problemsInteracted with employees in assigned areas of.
Silver Spring, MD
Respond to telephone inquiries and complaints using standard scripts and proceduresUse Customer Service skills to increase business and provide problem resolutionPerform Team Leader responsibilities including leading team members to exceed department objectives and goalsAssist Management and Sales specialist in developing team building and morale boosting.
Columbia, MD
Provide superior customer service to consumers to ensure customer satisfaction as well as continuing and profitable customer relationshipsAnswer inbound account service calls, while using the companies established quality standardsProvide convenient, effective, product solutions and services to our customersPerform departmental and customer research.
Woodlawn, MD
Coordinate new hire applications, insurance forms and other correspondences as neededSchedule interviews for potential new hires, screen applicants and execute employment verifications for the Call CenterSchedule / conduct exit interviews and analyze data and make recommendations for continuous improvement and measurable outcomesGather documentation for.
Other employees you can reach at fda.gov. View company contacts for 14770 employees →
John Kadavil, Ph.D.
Colleague at Fda
Washington DC-Baltimore Area, United States
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CC
Catherine Callahan
Colleague at Fda
Rockville, Maryland, United States, United States
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BD
Bhavesh Deore
Colleague at Fda
Silver Spring, Maryland, United States, United States
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SD
Selena Deconti
Colleague at Fda
Greater Richmond Region, United States
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KN
Kristen Nickens, Phd
Colleague at Fda
Washington, District Of Columbia, United States, United States
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CD
Cherie Duvall-Jones
Colleague at Fda
Washington DC-Baltimore Area, United States
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TK
Tina Kiang
Colleague at Fda
Germantown, Maryland, United States, United States
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RW
Regina Williams
Colleague at Fda
Jefferson, Arkansas, United States, United States
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JP
Jyoti Prajapati
Colleague at Fda
Mumbai, Maharashtra, India, India
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AR
Atik Rahman
Colleague at Fda
Olney Mill, Maryland, United States, United States
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Activities and Societies: Delta Sigma Theta Sorority Incorporated
Quick answers generated from the profile data available on this page.
La Terria Dodd works for FDA.
La Terria Dodd is listed as Program Support Specialist at Food and Drug Administration at FDA.
AeroLeads has found 1 work email signal at @fda.gov for La Terria Dodd at FDA.
La Terria Dodd is based in Baltimore, Maryland, United States while working with FDA.
La Terria Dodd has worked for Fda, Verizon, Ascend One, and Metro One Telecommunications.
La Terria Dodd's colleagues at FDA include John Kadavil, Ph.D., Catherine Callahan, Bhavesh Deore, Selena Deconti, and Kristen Nickens, Phd.
You can use AeroLeads to view verified contact signals for La Terria Dodd at FDA, including work email, phone, and LinkedIn data when available.
La Terria Dodd holds Master Of Business Administration - Mba, Business Administration And Management, General, 3.2 from Morgan State University - Graves School Of Business & Management.
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