Ladon Saunders Email & Phone Number

Charlotte, NC, US

Monroe, North Carolina, United States

Server Installation, server upgradesServer monitoring and managementMonitor automated and end user incident and outage reporting, troubleshoot, and resolve problems with ticketing Software - Jira Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocolsCreate reports on up time, bandwidth usage, server utilization, and.

Designed and installed LANs, WANs, Internet and intranet systems, and network segments.Responsible for the maintenance of computer hardware and software systems that make up a computer network including the maintenance and monitoring of active data network or converged infrastructure and related network equipment.Management and implementation of multiple.

• Operating an Igen 4th generation printer press.
• Operating Harris & Bruno UV Coating Press
• Operating Polar Cutter
• Operating Lasermax Cut Press
• Operating Bograma(MBO)
• Operating HP Indigo 7200

Installing U-Verse Televison. Internet, and Voip Phone services, Interacting with customers, Networking Computer for homes and businesses via wired and wireless routersConfiguring static Ips in home and businesses Solving customer issues with uverse and computer repairs, setting up pc with various Operating systems desktop and laptop support for u-verse.

Interface with customers via inbound calls resolving routing directions and routing issues selling products and packages.

Interacting with customers to identify Provide detailed information about Computer Peripherals and services.

Restored pc to original manufacture settingsResolved technical cpu and software issues on customer and business computersRe-image desktops and laptops.Repaired and replaced Cpu hardwareInstalled various software on destops and laptops

Responsible for inbound customer calls that are technically related (Compatibility, installation, usage, firmware upgrades, and trouble shooting complications)Responsible for identifying the degree of customer’s technical knowledge and adjust problem solving communications accordinglyResponsible for Provisioning Vonage devices

Performing maintenance on desktops and laptops (scandisk, defrag, antivirus)Upgraded parts as needed (Mother boards, Hard drives, Ram, Graphics cards, Sound cards)Updated OS drivers and software