Ladon Ervin Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

As a Screening and Application Specialist, I work to help Cortland establish consistency in the leasing process with our residents and onsite teams. I am the main point of contact for our resident applicants from the time they submit their application until move-in. Working in the Customer Support Center (CSC) away from the community is a new norm for me but I love it!

Atlanta, Georgia, United States

As a Leasing Professional, I support the leasing operations and financial performance of MAA LENOX apartment community in Buckhead.

Atlanta, Georgia, United States

As a Leasing Professional, I support the leasing operations and financial performance of MAA LENOX apartment community in Buckhead.

Atlanta, Georgia, United States

Palo Alto, California

Accountable for motivating, leading and inspiring others (direct reports) to enhance customer satisfaction by managing payments, returns, home delivery, product handover, car loading, complaints and claims efficiently and with empathy.• Directly lead 8 co-workers; coaching, training, and performance management. Assisted in leading; 3 resolution specialists, 50 customer service co-workers, and a store team of 300+ co-workers.• Implemented clear strategies and routines to meet expectations guided by Key Performance Indicators (KPI's), and store business goals• Assisted lowering department turnover from 70% to 40% with effective performance/people management and creating a co-worker focused onboarding program that did not exist before my arrival.• Create and Facilitate department trainings and department meetings.• Drive financial results through profitable sales and expense management ​including payroll

Atlanta, Ga

Resolution Expediter - Proprietary Brands (PB) in Customer Care! PB (also known as Private Brands) is a line of business in Home Depot's Customer Care with a central focus on supporting customers with product inquiries, technical support and replacement parts.

2240 Newmarket Pkwy, Marietta Ga 30067

• Excels in deliverance of Customer Service to ensure a great measure of the Customer and Field Experience • Schedule, Re-Schedule, Confirm and Cancel appointments for customers in Home Depot Exteriors while making Inbound and Outbound calls• Create Service Orders to aid in the resolution of customer installation jobs • Served as Floor Support as acting Manager on duty assisting department with escalations • Partners with various job contacts to solve minor and major problems with customers’ issues• Multi-task between multiple systems to determine and resolve customers’ needs• Selected to assist with Sales Force Pilot and give feedback from the Sales Force User Experience Team • Performed quality assurance gate analysis whereby I review calls and identify agent and department trends and opportunities• Facilitates new hire Customer Service training modules• Creation/Facilitation of Quality Assurance modules and customer engagement for department goals• Created and Distributed HDI Training Key Points• Serves as peer side by side trainer for new hires and contracted employees • All About Associates Committee Public Speaker at the Annual All Hands Meeting

2400 Granade Rd Sw, Conyers, Ga 30094

• Collaborated with the dance team coach with try outs and important decisions regarding the organization• Executed and managed the daily task required before every performance• Choreographed all routines and styled team of 15 + pupils• Guided juniors and seniors in securing recommendation letters for the post-secondary education opportunities

3597 Covington Hwy, Decatur, Ga 30032

• Managed clients from 5 different counties in the Metropolitan Atlanta area to help restore, setup and maintain utility services for home and business needs• Case Management for 15+ clients a day. • Liaison between client and power company• Process/ send/ receive/ retract payments for clients • Handled high detailed and sensitive client information (social security cards and income statements)• Performed as a data entry specialist assisting in critical keying, filing, and other tasks as assigned• Assisted the Executive Assistant of the program with New Hire trainings and orientations, faxes, email correspondence, daily and monthly calendar tasks and event planning, drafted meeting notes